Surprise moments should make hearts lift, not race. In this episode, Krisy Thomas, COO of the CWP Society, welcomes Master Certified Wedding Planner and Certified Educator Brianne Ackerland to explore how planners can create high-impact celebrations that honor military guests and anyone living with PTSD or sensory sensitivities—without sacrificing the magic couples dream about.

The reality is that surprise cannons, strobes, and smoke machines can trigger panic attacks, flashbacks, and genuine medical emergencies for guests who've served or who live with invisible conditions. Yet most planners don't know when or how to raise these concerns without alarming their couples or killing the celebration vibe. Brianne shares field-tested strategies that balance spectacle with true care, proving you can protect vulnerable guests while still delivering unforgettable moments.

We start with timing: why the eight-week planning meeting is the strategic sweet spot to introduce potential triggers—after guest lists are finalized and add-ons are being discussed, but before vendors lock in their plans. Brianne walks you through how to frame the conversation so couples feel supported rather than scared, using thoughtful questions about loud sounds, flashing lights, and smoke effects to shape plans that protect guests while preserving the couple's vision.

You'll get a practical toolkit you can implement immediately: how to send private heads-up messages to at-risk guests, create discreet program cues that signal what's coming next, map out quiet zones with clear exit routes, and deliver calm, grounding scripts when emergencies like fire alarms or first responders show up unannounced. We get deeply tactical on vendor communication—briefing DJs on volume limits and strobe alternatives, aligning photographers and videographers on flash frequency and smoke timing, and confirming venue policies for cold sparks and fog machines so surprises don't escalate into crises.

Brianne also shares a deeply personal story that reveals why this work matters and how planners can lead with steadiness and compassion when the unexpected happens. This isn't about being the fun police—it's about designing inclusive joy that allows every guest to be fully present.

You'll walk away with three immediately actionable steps: ask about accommodations at the eight-week mark, verify venue safety protocols and effect approvals before booking, and establish a designated safe space with a clear exit route and point person. Plus, we spotlight trusted resources like Wounded Warrior Project and NAMI to help you learn the right language and responses when guests need support.

Ready to design celebrations where everyone can truly celebrate? Subscribe, share this episode with a fellow wedding planner. 

Want to master the skills that set certified planners apart? Discover how CWP Society certification equips you with the knowledge, tools, and community support to handle every situation with professionalism and heart—visit cwpsociety.com today.

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