What happens when marketing and revenue stop working in silos and start sharing the same language?

In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together industry voices reshaping the commercial engine of hospitality. Teresa Kingston (Luxury Family Hotels), Prem Jethwa-Odedra (Biteluxe) and Inna Nekrassova (Hotel Café Royal) join the discussion on how to align marketing and revenue strategy, build loyalty through meaningful experiences, and harness AI without losing the human touch.

From WhatsApp bots to dog-friendly perks, emotional storytelling to data-driven decisions, this is a practical conversation about what it takes to future-proof your hotel’s commercial strategy and why collaboration is now a commercial necessity, not just a nice-to-have.

What You’ll Learn

- United Teams, Stronger Results: Why aligning marketing and revenue isn’t just efficient - it’s transformative for profitability.

- AI with a Human Face: How smart use of AI can enhance guest experience and unlock new revenue streams without losing personal service.

- Experience Over Room Rate: Why storytelling, loyalty, and emotional connection drive direct bookings and long-term growth.

As this conversation shows, the future of hospitality isn’t about choosing between tech and human brilliance - it’s about combining them.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.