En el Podcast numero 3 de Vocabulario para call center vamos aprender a como dejar mensajes cuanto los clientes no estan disponibles. Esto es de mucha importancia por que cuando vas a un roleplay en tu entrevista de trabajo tienes que tener una idea de como manejar una llamada sobretodo cuando los clientes te mandan al buzon de voz. Todo este vocabulario y situacion de call center la aprenderas aqui solo tienes que tomer tu cuadernito de apuntes y comenzar a anotar lo que escuchas y hacer tus propias oraciones.

Te recuerdo que si deseas aprender sobre como manejar las llaamdas de call center, puedes adquirir nuestro libro de practicas de roleplay donde hay diferentes scenarios: Atencion al cliente, Soporte tecnico, ventas, y retencion. para comprar el libro te dejo el link

Esperolo disfrutes y aprendas mucho.

Call Center Vocabulary o Vocabulario de Call center aprenderas nuevas palabras que cuando vayas a tu entrevista de trabajo en ingles para un call center sabras que decir.

You will learn new vocabulary for call center, so when you go to a job interview you will know what to say to the recuriter.

Here are the lessons you can't miss if you want to learn everything about the CALL CENTER VOCABULARY.

https://www.youtube.com/playlist?list=PL63TtGUJSKhm53sAXpJ9Bw52TjPerncCv

In today's podcast I would like to share with you two rules that will help you to take better decision when taking call or assisting a customer. 

I hope you may enjoy as much as I did recording the episode. 

Here are 2 rules that can help you to develop critical thinking:

1. Pay attention to the right details

Sometimes a call or a chat with a customer can take a lot of time.

During that time, the customer can tell you about many things that they think are important. It’s your job to keep in mind what’s the point of the conversation and make sure that even if you step away from the topic, you'll get back to it.

Don’t be afraid to ask questions and if something is unclear for you, don’t hesitate to dispel your doubts.

2. Question the source of information

In other words: don’t take anything for granted.

I’m not saying that you should doubt every word a customer says, but sometimes they might not remember well or simply don’t know all the facts. Always remember to verify the facts before you form an opinion about the problem.

Learn how we can develop our Emotional Intelligence, how we can practice and develop it. I hope you enjoy as much as I did. 

Welcome to THE CSR-DNA PODCAST for inner growth and better job opportunities.

What is Emotional Intelligence?

In this episode we will talk about resume, cover letter, grammar and versant test and how to be prepared for your next job interview in a call center. 

The DNA Podcast | Call Center insider #FeedBack Podcast #2 

In our Podcast we will be taking about:

1. How feedback is important to improve our Career in a Call Center. 

2. Why we should pay attention to it?

3. Storytime when having coaching session AKA: FEEDBACK

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Thanks

Nestor & Didier.