In this episode of Innovation Impossible, our host Danniel Roumian Booker sits down with the Director of Insights at La-Z-Boy, Jorge Calvachi, to discuss human-centric insights, understanding customer perception, using AI, and much more.
Jorge shares his experiences from launching Kraft's Easy Mac, and how he had to overcome customer perceptions to find the core insight, to his current work at La-Z-Boy and coming up with the "Long Live the Lazy" campaign.
We discuss the challenges in gathering (and testing) insights for brands with longer purchase cycles, the crossovers between FMCG and other niches, the potential of AI... and a surprising little pop insight connecting the cast of the TV show Friends and the La-Z-Boy brand.
Follow Jorge on LinkedIn: https://www.linkedin.com/in/jorgecalvachi
Find out more about La-Z-Boy: https://www.la-z-boy.com/
This episode is sponsored by Prelaunch.com, the qual and quant platform that guarantees actionable insights from ready-to-buy customers... before you launch your innovation. Find out more about Prelaunch.com here: https://prelaunch.com/