Innovation Junkies

Mike Vermillion of J.D. Power and Associates joins the Jeffs to talk about the importance of customer experience and Net Promoter Score (NPS). They unpack:
•What NPS is and how organizations can deploy it
•The connection between company culture and customer experience
•Innovations that will change the customer journey

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Erika Andersen, author & founding partner of Proteus International, joins the Jeffs to share her model for helping organizations go through change. You'll hear:
 • What people experience during change.
 • How to challenge self-talk and make your organization more adaptable to change.
 • When and how to change the culture of an organization.

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Houston Davis, President of UCA, joins the Jeffs to discuss the vitality of transformative leadership in higher education. They dive into:
•The role universities play in economy and workforce development.
•How to get people in your organization on board with change.
•Impediments to innovation in an organization.

Key insights for Higher Education: Innovation and Leadership are Inseparable

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The Jeffs discuss practical business strategies for dealing with inflation. They dig into:
 • How businesses should look at inflation.
 • Why constraints lead to innovation.
 • How companies should assess their competitive position.

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The Jeffs chat with Tim Creasey, Chief Innovation Officer at Prosci. They discuss:
•The digital transformation of the workplace.
•Finding the right balance between working in-person and virtually.
•Forced prioritization and resilience brought on by the pandemic.

Questions Leaders Must Ask to Create a Workplace of the Future

Stacy Sherman, the founder of DoingCXRight, joins the Jeffs to share her knowledge on customer experience. They explore:
•The "moment of truth" in customer experience.
•How you can add value to your business through CX.
•The differences in CX between B2C and B2B companies.

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Paul LeBlanc, President of SNHU and author of Students First: Access, Equity, and Opportunity in Higher Education, joins the Jeffs to discuss how innovation led to significant growth at SNHU. Topics Include:
• Providing students with social mobility and economic opportunity.
• Why Innovation and Leadership are Inseparable for universities.
• Changes that traditional academic leaders should consider.

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The Jeffs talk about preparing your business for geo-political instability based on Russia's invasion of Ukraine. They dig into:
 • Why events like this are relevant to innovation and strategic planning.
 • Their predictions on how this event will impact businesses of all sizes.
 • Actions business owners should prepare to take.

The Jeffs discuss their outlook for innovation in 2022. Topics include:
 • Pandemic-accelerated trends
 • Categories for predicted innovations
 • Behind-the-Scenes Innovations

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Leo Barella, CTO of Takeda, highlights innovation occurring in the pharma industry. He and the Jeffs dive into:
• The connection between technology & pharma innovation
• The transition in commercializing academic research
• How to get innovation to stick in a large organization


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