Samantha Irwin of Kaizen.Zone joins the podcast to talk about the "Trifecta" for an amazing customer experience that she and her staff focused on to grow the Historic Balch Hotel. The Balch Hotel, in the middle of nowhere, is now a destination unto itself for weddings, group events and quiet getaways. Samantha Irwin, former owner of the Historic Balch Hotel, is now an independent small business coach and passionate supporter of small business. Check out Samantha's coaching practice at Kaizen.Zone. Reach out to her directly to get her "8 Ways to Increase Your Email Open Rates"