At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption.  

From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework. The insights Theresa shares can be applied to organizations of any size aiming to build lasting resilience and strengthen business continuity. 

Episode highlights: 

• Capital One’s customer-first definition of operational resilience 
• How dependency mapping reveals hidden single points of failure 
• Resilience frameworks that align leadership and guide decisions 
• How to avoid burnout by building bench strength across incident response teams 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

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