This month marks the 20th anniversary of Hurricane Katrina—one of the most devastating natural disasters in U.S. history. When the storm struck the Gulf Coast in August 2005, Bonnie Canal was among the many New Orleanians forced to make an impossible decision: stay or evacuate.  

In this deeply personal episode, Bonnie reflects on the chaos of evacuation, the shock of returning to a city in ruins, and the painful work of rebuilding a community.  Katrina exposed deep flaws in emergency communication, disaster response, and systemic preparedness that continue to inform Bonnie’s career. 

Today, Bonnie is a nationally recognized leader in disaster preparedness, community resilience, and business continuity. She currently serves as Tulane University’s Manager of Business Continuity. She’s also a certified FEMA instructor, a Disaster Recovery International (DRI) trainer, and a recipient of multiple industry honors. 

Bonnie’s powerful story reminds business leaders to anticipate the unexpected, ask the questions nobody else is asking, and lead with clarity and compassion in times of crisis. 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

At Capital One, operational resilience is a long-term, companywide investment that prioritizes customer needs. Theresa Reynolds, Senior Director of Operational Risk Management, shares how her team ensures the company can deliver on its promises, even amid disruption.  

From mapping essential services to tackling third-party risk, she breaks down the pillars of Capital One’s resilience framework. The insights Theresa shares can be applied to organizations of any size aiming to build lasting resilience and strengthen business continuity. 

Episode highlights: 

• Capital One’s customer-first definition of operational resilience 
• How dependency mapping reveals hidden single points of failure 
• Resilience frameworks that align leadership and guide decisions 
• How to avoid burnout by building bench strength across incident response teams 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

Business resilience isn’t built overnight; Joel Navarro knows that better than most. As Vice President of Global Business Resiliency at East West Bank and President of the North Texas Chapter of ACP, Joel is widely recognized as a go-to expert in business continuity. 

In this episode, Joel explains how close collaboration with business units leads to improved business continuity planning and fosters organizational resilience. 

Episode highlights: 

• Active listening is key to earning trust and participation across business units 
• Customized training tools, like short videos, increase employee engagement and recall 
• Real-life incidents can be a catalyst for advancing continuity programs 
• Servant leadership builds bridges between risk compliance and collaboration 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

“Culture is a series of intentional actions that show care”—and for Jenna Eichberg, those actions begin with safety. As Chief People Officer at AlertMedia, she fosters a work environment where duty of care is a daily commitment, not just a concept.  

In the 200th episode of the show, Jenna discusses why creating a foundation of physical and psychological safety in the workplace deepens employee trust and drives productivity. She offers a compelling blueprint for creating a workplace where people feel supported, valued, and empowered to thrive.  

Key takeaways: 

• How to build resilient teams by leading with care 
• Why creating psychological safety helps people bring their best to work 
• The power of intentional actions that make employees feel valued and protected 
• Cultures of care drive exponential growth and long-term business success 

Thanks to all our listeners and guests for helping us reach 200 episodes! 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

From AI-generated phishing to the growing threat of deepfakes, cybersecurity risks are evolving faster than most companies can keep up. Will Knehr, Global Cybersecurity Advisor at i-PRO, shares the most pressing cyber concerns facing organizations today and actionable tips on how to prepare and respond.   

Whether your company is a global enterprise or a small business, Will’s insights will help you stay informed and ready for today’s AI-driven threat landscape.  

Episode highlights:  

• How AI is lowering the barrier for inexperienced cyber attackers 
• The importance of an effective incident response plan  
• Why hands-on demos can make cybersecurity training stick  
• How to encourage reporting by building trust across teams 

In this episode, Will suggests accessing CISA’s Incident Response Playbook to improve your organization’s cybersecurity posture. 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

Wellness checks and surveys are essential to any crisis communication plan, but what happens when an employee responds that they need assistance? In this episode, Ashley Guest, Head of Strategic and Operational Solutions for Trust and Security at Uber, explains how the company built a global support model to ensure that impacted employees receive the help they need after an incident.  

Ashley breaks down how Uber aligns regional teams to deliver consistent resources, improve data transparency, and build real-time support systems to fulfill duty of care across its global footprint. 

Key takeaways: 

• How Uber’s GSOCs support employees across 90+ countries 
• Real-world examples of the company’s global support model in action 
• The importance of developing valuable partnerships with vendors 
• How Uber improved its employee data process to ensure accuracy with emergency communications 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

Jared Greene brings a unique blend of federal law enforcement experience and corporate security expertise to his role as Head of Global Security and Safety at Vuori. Tasked with building a comprehensive safety program from scratch, Jared has implemented a scalable strategy that protects employees, assets, and operations across a rapidly growing global footprint. 

In this episode, Jared shares how he approaches risk assessments, aligns security initiatives with business goals, and earns leadership buy-in—even when resources are limited. He also offers practical advice for professionals tasked with starting or scaling corporate safety programs. 

Key takeaways: 

• Why starting with policies and SOPs lays the foundation for long-term success 
• How to tailor security programs based on industry, business model, and growth plans 
• Tips for navigating global compliance and cultural differences 
• The critical role of internal partnerships with legal, IT, and marketing teams 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

Business resilience means effectively navigating organizational disruptions from preparedness through recovery, and it can be difficult for any business to achieve.  

Emergency preparedness and business continuity expert, Justen Noakes, joins the show to discuss how his latest venture, BeforeDuringAfter, a free online resource providing crisis management tools and best practices, is helping to build a more resilient business community.  

Originally designed to support small businesses across Texas, the program offers practical disaster preparedness, risk mitigation, and continuity planning guidance. But as Justen explains, its value extends beyond state lines and provides valuable insights for any organization looking to strengthen its resilience.   

Listen to learn: 

• How the program’s Readiness Roadmap helps companies build a solid business continuity plan 
• Why having access to information from local sources that’s tailored to your business is an advantage in a crisis 
• How the program’s all-hazards approach prepares small businesses for each stage of an emergency 
• Tips on navigating insurance claims and working with vendors after a disaster 

To build your own Readiness Roadmap, visit BeforeDuringAfter.com. 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

When a mass casualty incident occurs, every second counts. Chris Riccardi, Emergency Management and Business Continuity Manager at Rady Children’s Health, developed a transformative response program that enables hospitals and other facilities to triage and treat 50 victims in under 15 minutes.  

In this episode, Chris breaks down how the “15 ‘til 50” protocol was born, what makes it so effective, and how it’s being adopted across healthcare systems, schools, warehouses, and more. Chris’ insights offer a practical approach to emergency preparedness that strengthens coordination, speeds up response, and helps save lives.  

Key takeaways: 

• Why standardized role assignments are critical during disaster response 
• How regular drills help build muscle memory and identify real-world gaps 
• The importance of scalable plans for non-hospital environments  
• Tips for stress-testing your emergency management system with realistic scenarios 

Download the full “15 ‘til 50” Mass Casualty Incident Guide and training materials at WRAP-EM.org. 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/. 

As climate risks intensify globally, Mastercard is committed to ensuring the safety of its people, facilities, and communities, in part by mitigating risk from extreme weather.  

Montana Eck, Ph.D., Director of Physical Climate Risk and Resiliency at Mastercard, shares how his team assesses and prioritizes climate risks across the company’s global operations. With a background in climate research and data analysis, Montana explains why prioritizing climate resilience is a business imperative. 

Listen in to learn: 

• Tips on how to evaluate, assess, and address climate risks for each business location 
• How Mastercard balances short-term business needs with long-term climate planning 
• The role of partnerships in creating more climate-resilient workplaces 
• How companies can influence climate resilience beyond their own walls 

The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia. 

Get every episode delivered straight to your inbox by subscribing at https://www.alertmedia.com/podcast/.