In this episode, Alan and Sarah sit down with industry expert Tessina Bullock, President of Verus Dental, to unpack one of the biggest challenges facing dental practices today.

With years of experience advocating for dentists and helping practices improve profitability, Tessina shares practical, real-world insights on how to navigate—and push back against—insurance-driven limitations.

In this episode, we cover:

• The biggest challenges dental practices face when dealing with insurance companies
• How insurance impacts profitability—and what you can do about it
• Strategies to regain control and reduce dependence on insurance
• Common mistakes practices make (and how to avoid them)
• Tips for strengthening revenue and building a more sustainable practice
• What it really means to “take your power back” in today’s dental landscape

Whether you're feeling overwhelmed by insurance or ready to make a shift, this episode will leave you with actionable steps and a fresh perspective.

This Show is sponsored by ePractice Manager

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The roles reverse in this episode of Inside the Practice as Sarah Boylan steps into the interviewer’s seat to put her co-host—and ePractice Manager CEO—Alan in the spotlight. In a candid and thoughtful conversation, Alan Hollander shares the story behind his path into dental consulting, from his early career experiences to the pivotal moments that shaped his leadership style and vision for the company.

Listeners get an inside look at what dental consultants actually do beyond the buzzwords—how they help practices navigate growth, team dynamics, profitability, and long-term strategy. Alan breaks down the misconceptions about consulting, explains what makes a practice truly sustainable, and reflects on the deeper “why” that drives the work at ePractice Manager.

Whether you’re a practice owner, team member, or simply curious about the business side of dentistry, this episode offers a transparent, behind-the-scenes perspective on building stronger, smarter, and more successful practices.

This Show is sponsored by ePractice Manager

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This week, Alan and Sarah sit down with Doug Fettig, a dental business speaker, coach, CPA, and MBA whose path to helping dentists lead smarter, stronger practices didn’t exactly follow a straight line. From hitchhiking across Europe to advising dental practices across the country, Doug shares how his unconventional experiences shaped the way he thinks about leadership, risk, and long-term strategy.

In this episode, Doug breaks down what it really means for dentists to think like CEOs—not just clinicians—covering mindset shifts, financial clarity, and why curiosity and adaptability matter more than perfection. Expect real talk, practical insights, and a few great stories along the way for anyone looking to grow a practice with intention and confidence.

This Show is sponsored by ePractice Manager

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Join host Sarah Boylan as we look back on 2025, revisiting some of the moments that shaped the year. From standout conversations to memorable insights, this episode features highlights and clips from past episodes that made an impact. Together, we reflect on the ideas, lessons, and conversations that resonated most and helped define the year.

Featured episodes and guests include:

• Elliot Tracy, CPA at Sorren
• Paul Auslander, President of SeaBridge Investment Advisors
• Paul Murphy, Chief Growth Officer of Black Talon Security
• Ben Tuinei, Founder of Veritas Dental Resources
• Anthony Penketh, ePractice Manager, with over 15 years of experience in sales and marketing within the dental industry

This Show is sponsored by ePractice Manager

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In this episode, Alan and Sarah are joined by Ben Tuinei, Founder of Veritas Dental Resources, to unpack the realities of dental insurance and PPO contracts. With nearly 20 years of experience and having worked with thousands of dental practices, Ben brings a practical, no-nonsense perspective to navigating third-party payors.

In this episode, Ben breaks down how PPO contracts really work, where practices are leaving money on the table, and what options exist beyond simply accepting unfavorable terms. He shares actionable strategies for negotiating, optimizing PPO participation, and strengthening practice revenue without compromising patient care.

Key takeaways:

• How to evaluate whether PPO participation is actually benefiting your practice
• Common mistakes practices make when negotiating with payors
• When renegotiation makes sense — and when it doesn’t
• Strategies to improve revenue while maintaining operational stability

A must-listen for practice owners and managers looking to better understand their insurance landscape and make more informed financial decisions.

This Show is sponsored by ePractice Manager

Check out our Live Show Events here: ePractice Manager Events

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This week on Inside the Practice, Alan and Sarah joined by Paul Auslander, President of SeaBridge Investment Advisors, to talk about smart financial planning for dentists. From managing debt and investments to planning for retirement and protecting your wealth, Paul shares practical strategies that dental professionals can use to secure their financial future.

Key takeaways from this episode include:

• How dentists can effectively manage and grow their wealth
• Strategies for debt management and investment planning
• Retirement planning tips specific to dental professionals
• Protecting your income and assets in a changing financial landscape

Whether you’re just starting your dental career or looking to optimize your existing finances, this episode is packed with actionable insights to help you take control of your financial future.

This Show is sponsored by ePractice Manager

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In this episode, Alan and Sarah talk with Paul Murphy, Chief Growth Officer of Black Talon Security, about the growing role of AI in dental practices and how to implement it safely. We cover what practices need to know to protect patients, maintain compliance, and use AI effectively. Key takeaways include:

• Top risks dental practices face with AI
• Best practices for governance and compliance
• Protecting patient data while using AI
• Practical tips for safe adoption without disrupting workflow
• Lessons any practice can apply when integrating AI responsibly

This Show is sponsored by ePractice Manager

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In this short episode, Sarah Boylan sits down with Elliott M. Tracy, CPA, to break down recent tax changes affecting dental practices. They cover the most important updates from the Big Beautiful Bill and highlight what dentists and practice owners need to know as tax season approaches. Whether it’s deductions, credits, or planning strategies, Elliott shares practical insights to help your practice stay compliant and make the most of the new rules.

Key Takeaways Include:

• Understanding the most impactful changes from the Big Beautiful Bill
• Strategies for maximizing deductions and credits for your practice
• Tips for preparing your practice for a smooth tax season
• Common pitfalls to avoid when filing under the new rules

This Show is sponsored by ePractice Manager

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In this episode, Alan Hollander and Sarah Boylan sit down with Dr. Dominik Nischwitz—aka Dr. Dome—to explore the world of biological dentistry and why oral health is about much more than just teeth and gums. We discuss how the health of your mouth can impact your entire body, influencing everything from chronic inflammation to overall wellness. Dr. Dome shares his perspective on why rethinking dental care means looking at the bigger picture and treating the body as a connected system.

We also dive into what a holistic approach to dentistry looks like in practice, from preventive care to innovative treatments that support overall health. Whether you’re curious about how your oral health affects your wellbeing or want practical tips for a more integrative approach to dental care, this conversation offers insights that can change the way you think about your smile—and your health.

This Show is sponsored by ePractice Manager

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This week, Alan Hollander and Sarah Boylan are joined by Anthony Penketh, a seasoned expert with over 15 years of experience in sales and marketing within the dental industry. Anthony shares actionable insights on how dental practices can differentiate themselves in a competitive market, build stronger relationships with patients, and drive sustainable growth. We dive into practical strategies for attracting new patients, increasing retention, leveraging digital marketing, and creating a memorable patient experience that keeps people coming back.

Key Takeaways Include:

• Proven techniques to make your practice stand out in a crowded dental market.
• Strategies for building trust and long-term relationships with patients.
• Tips for effectively using social media and digital marketing to attract new patients.
• Approaches to improve patient retention and encourage referrals.
• Insights into aligning your team and practice culture to support growth initiatives.

This Show is sponsored by ePractice Manager

Check out our Live Show Events here: ePractice Manager Events

Subscribe to our Newsletter: Inside The Practice Newsletter