In this episode, Tiffany Dutcher joins the show to discuss her new book, The Unfiltered Truth About Home Care, and shares her journey from owning a home care agency to becoming a strategic organizational advisor. Tiffany sits down with Ethan Guerrieri to explore why so many owners find themselves stuck in triage mode, where the daily demands of the business begin to manage the leader rather than the other way around. She breaks down the four primary leadership styles including the Driver, the Connector, the Methodical, and the Humanitarian, explaining how understanding these roles can help owners identify their personal blind spots and avoid the path to burnout. The conversation highlights the danger of scaling a sandcastle by building on an unsustainable foundation and offers a better way to hire by balancing growth, systems, and compliance. Tiffany and Ethan also discuss the critical shift toward a hospitality mindset in caregiver recruitment and how treating staff with the same care as clients is the key to long term retention.

Take the Culture Index Survey mentioned in this episode: https://surveys.cultureindex.com/s/LSfHARJvDf/117633

Dan and Jordana Masserman join Ethan Guerrieri to break down the realities of running high-performing home care agencies in vastly different markets. Moving beyond the standard corporate script, the duo discusses why you cannot simply copy and paste a business model from one state to another and the trial and error required to adapt to local cultures. They share their strategies for diversifying revenue through VA and Medicaid services without losing focus on private pay clients. Most importantly, the Masserman's explain why human connection remains their greatest competitive advantage, from hosting caregiver appreciation parties to building deep trust with families through in-person visits. Whether you are managing a small team or transitioning into a multi-state operation, this episode offers a practical blueprint for building a company that values people as much as the bottom line.

In this episode, Wadney Sargent, MSW, joins Ethan Guerrieri to share her deep expertise in the hospice and discharge planning space. Drawing from her background as a hospice social worker, she reveals the high-stakes reality of patient transitions where heavy caseloads and emotional exhaustion are the daily norms. Wadney offers a candid look at why common marketing mistakes often backfire and how home care agencies can shift their approach to treat discharge planners as valued clinical colleagues rather than just gatekeepers.

The discussion highlights how consistency and professional presentation serve as a direct reflection of an agency's quality of care. We dive into the specific opportunities within the hospice space, where nearly half of all patients require additional support beyond the standard benefit. Listeners will learn how to build long-term referral pipelines by supporting facility-wide events and maintaining clear communication long after the initial hand-off is complete.

Attorney Sami Asaad joins Ethan Guerrieri to discuss the potential return of the federal companionship exemption and its impact on home care operations. With nearly two decades of experience, Asaad explains how this shift in the Fair Labor Standards Act could redefine caregiver overtime and compensation models. He breaks down the complexities of multi-state compliance, offering critical advice on avoiding common pitfalls like improper travel time tracking and the misclassification of independent contractors.

The conversation also explores the importance of mission-driven leadership, where Asaad draws an unexpected comparison between the sportsmanship of sumo wrestling and the professional discipline needed to run a successful agency. By focusing on staff well-being and proactive risk management through tools like arbitration agreements, owners can better protect their businesses. This episode provides a practical guide for navigating the legal hurdles of the home care industry while maintaining a focus on quality care.

In this episode of Inside Voice, Frank Guerrieri, co-founder and CEO of Preferred Care at Home, joins Ethan Guerrieri and reveals how he built a scaling empire in 1984 from a red-carpeted garage with nearly zero technology. Before the era of software and GPS, Frank managed his home care business using "cardboard and tape" scheduling, manual pegboard accounting, and physical maps highlighted by hand. This conversation offers a look at the grit required to create a blueprint for non-medical home care when the industry was still in its infancy and "automation" meant using white-out and a red Sharpie.

What happens when a seasoned business leader decides to trade the startup world for a mission of service? In this episode of Inside Voice, Ethan Guerrieri sits down with new Preferred Care at Home franchise owner Michael Murphy to discuss his transition into the home care industry and his deeply personal "why."

In this episode of Inside Voice, Ethan Guerrieri sits down with Argie, a multifaceted leader who draws on her extensive background in nursing to offer a unique perspective on care, resilience, and human connection. As an accomplished author, she has dedicated her work to helping others navigate complex emotional landscapes, bridging the gap between clinical expertise and soulful storytelling. Her journey from the frontlines of healthcare to the written word has shaped her into a powerful advocate for living with intention and authenticity. This conversation dives into the heart of her philosophy, exploring how her diverse experiences informed her latest insights on personal growth. Together, Ethan and Argie unpack what it means to tune into your own frequency and find the courage to lead a life that is truly your own.  Link To Argie's Book: ⁠https://www.amazon.com/Miraculous-Art-Caregiving-families-professionals-ebook/dp/B0BMT2Z1Q9/ref=sr_1_1?crid=21NM1GL1DZA7M&dib=eyJ2IjoiMSJ9.s8HdS3iAiZGHvmJH-NRuZ4SCbuRTrTf3HFvtTjWrMwzGjHj071QN20LucGBJIEps.It7XwshY3GecNyJQXYVPrIAfnlGhYfHHE-0sGHRRSJ0&dib_tag=se&keywords=the+miraculous+art+of+caregiving&qid=1770753589&sprefix=the+miraculous+art+of+caregivi%2Caps%2C191&sr=8-1

In this episode, Ethan Guerrieri sits down with Jody Guerrieri, RN, co-founder of Preferred Care at Home. With a career rooted in clinical excellence, Jody reflects on her move to Florida in 1983 and her foundational years working in the Emergency Room.

This episode of Inside Voice takes a deeper look into the $150B home care industry with guest Ashly Luckose, General Counsel for Preferred Care at Home. He sits down with Ethan Guerrieri to explain what non-medical home care is, how it differs from home health, and why its focus is on supporting the person—not just treating a condition.

The episode also breaks down Medicare and Medicare Advantage, clarifying what is and isn’t covered, and explores other ways families pay for care, including Medicaid, long-term care insurance, and VA benefits. Additional topics include state licensing, the risks of hiring private caregivers, employee-based agencies vs. registries, and how professional agencies handle incidents. Overall, it highlights the legal, financial, and human sides of home care and what it takes to truly improve quality of life.

We often hear from the owners—the visionaries standing on the stage receiving the awards. But today, we are doing something different. We are going inside the office of our Top Producers, Ryan Siddons and David Vick, to meet the team that makes that success possible.