Insight CISO Jeremy Nelson walks through what smart cyber recovery looks like when your environment is already compromised. From executive missteps to AI-powered DeepFakes, Jeremy shares how to recover without making things worse — and how to spot the signs that your response plan isn't working.

🎯 Key takeaways:

• How threat actors infiltrate response calls

• Why rushing to restore backups can backfire

• What "clean room" recovery really means

• Why separating executive and technical bridges is critical

Watch now to learn how to build a response plan that works — even when the worst has already happened.

Does your security need backup? We've got you covered: https://www.insight.com/en_US/what-we-do/expertise/cybersecurity.html

Related resources:

• https://www.insight.com/en_US/content-and-resources/gated/a-modern-approach-to-ransomware-readiness-ac1370.html

• https://www.insight.com/en_US/content-and-resources/solution-briefs/disaster-recovery-solutions.html

• https://www.insight.com/en_US/content-and-resources/insight-on/ransom-attacks-are-the-new-heist-and-theyre-easier-than-you-think.html

Jump right to…

00:00: Welcome/intro

07:45: First call after a breach

08:40: Tools for threat hunting 09:29: The three tiers of cyber incidents 10:24: When the business goes offline

11:06: Why a response plan matters

15:43: Leadership missteps during recovery

17:02: The danger of executive overreach

18:15: AI and DeepFakes in cyberattacks

20:10: Threat actors on the response call

25:44: The risk of rushing to restore

27:19: Why forensics must come first

Cybercriminals don't need to break into your network — they just need to impersonate you. In this episode, Jeremy Nelson, CISO at Insight, walks through how threat actors use public-facing content, social media, and even dating apps to build convincing personas and launch ransomware attacks. He shares a real-world $25M deepfake scam, explains how AI is both the weapon and the shield, and outlines the internal verification protocols every company should adopt.

🎧 Listen now and explore more: https://www.insight.com/en_US/what-we-do/expertise/cybersecurity.html

Jump right to… 00:00: Welcome/intro 06:17: How attackers start with social media 08:00: Deepfakes and impersonation risks 09:48: Why AI vs. AI is the new battleground 12:05: Internal verification is your best defense 14:37: The unexpected risk of dating apps 16:23: Password reuse and dark web exposure 17:31: What attackers do after recon 20:28: CEO email compromise story 21:50: Why lurking threats matter 23:05: Humans are the weakest link 24:18: Insider threats and employee bribery

When AI makes a mistake, who's accountable — the developer, the user, or the system itself?

In this episode, Meagan Gentry, National AI Practice Senior Manager & Distinguished Technologist at Insight, unpacks the concept of agentic AI and how organizations can embed accountability into autonomous workflows.

From the "moral crumple zone" to use case feasibility mapping, Meagan shares frameworks for building trust and driving ROI with AI agents.

Jump right to… 00:00: Welcome/intro 03:12: What is agentic AI? 06:45: Why accountability matters now 09:30: Explainability vs. performance tradeoffs 13:10: Ownership and moral crumple zones 17:15: Mapping accountability across AI lifecycle 20:21: Empowering users with AI awareness 25:32: Human in the loop vs. human in command 27:24: What CEOs must ask before greenlighting AI 29:30: Who belongs at the AI strategy table 30:58: Culture shifts and trust in AI agents

🎯 Related resources:

• https://www.insight.com/en_US/content-and-resources/blog/the-truth-about-ai-agent-risks-and-what-to-do-about-them.html

• https://www.insight.com/en_US/content-and-resources/blog/6-high-impact-agentic-ai-use-cases-executives-should-champion-today.html

Learn more: https://www.insight.com/en_US/what-we-do/expertise/data-and-ai/generative-ai.html

Subscribe for more episodes.

Everyone — including the markets — have been buzzing and reacting to a headline about a new MIT Research Report. You've likely read or heard iterations of the headline: 95% of Gen AI pilots are failing. But there's a huge asterisk to this statement.

In this episode of Insight On, CTO of Product Innovation Amol Ajgaonkar explains why leaders shouldn't take the 95% stat too seriously — and what to learn from it.

Amol breaks down the "stratlock" trap (when organizations get stuck in endless strategy and never move to execution). He also shares why pragmatic leaders focus on measurable outcomes, how to avoid common pitfalls, and what it really takes to drive AI adoption that works for people and the business.

Key topics:

• The difference between strategy and execution in AI projects
• How to build AI strategies that deliver real, measurable results
• The importance of starting small, iterating, and learning fast
• What leaders can do to move from planning to progress If you're responsible for technology decisions, budgets, or outcomes, this conversation is for you.

Listen for practical advice and real-world examples that will help you lead with clarity.

🔗 For more resources, case studies, and solutions, visit https://www.insight.com.

If you found this episode helpful, please subscribe, leave a review, and share it with a colleague. It's how we grow the conversation and help more leaders make better tech decisions.

Chapters

00:00 – Welcome

06:09 - The reaction to the MIT report on AI pilot failures

10:52 - Addressing executive hype and strategy lock

15:59 - The importance of an iterative AI strategy

35:50 - Red light, green light: The AI asterisk edition

43:03 - Final thoughts on a pragmatic AI approach

The public sector often gets labeled as slow, outdated, or behind when it comes to technology — especially AI. But the real story is more nuanced.

In this episode, we sit down with Carm Taglienti, CTO of Insight Public Sector and Distinguished Technologist, to explore how mission-driven organizations are modernizing faster than you think, how to interpret the newly released federal AI Action Plan without spinning your wheels, and what leaders can do right now to separate hype from real progress.

The role of a CISO is more challenging—and more exciting—than ever. In an age of rapid AI adoption and "citizen developers," how can security leaders say "yes" to innovation while also protecting the business from new and evolving threats? In this episode of "Insight On," Jillian Viner sits down with Jeremy Nelson, Chief Information Security Officer for Insight North America, to discuss the critical shift in security from an "outside-in" to an "inside-out" approach. They dive into real-world examples of how automating bad business practices can amplify risk, the dangers of "oversharing" company data, and the crucial importance of a security-first culture that empowers employees without exposing the organization to unnecessary risk. Subscribe to Insight On for more episodes that help you make better technology decisions

New episodes every other Wednesday Learn more at insight.com/InsightOn

Generative AI is creating pressure across every line of business to move faster, scale smarter, and prove ROI — but where do you actually start?

In this episode, Insight CMO Hilary Kerner shares how her team is identifying real use cases, building trust in the tools, and empowering employees to lead the transformation from within. We cover what's working (and what's not), where leaders are getting stuck, and how to think beyond content generation to find value in unexpected places. Whether you lead marketing, IT, or operations, this episode offers a practical lens on AI adoption that goes deeper than the hype.

Join us for the very first episode of Insight On, where we bring you the clarity you need before your next big decision. Host Jillian Viner speaks with Insight President and CEO Joyce Mullen about leading through times of instability and uncertainty.

Joyce reflects on her career, navigating unexpected and impactful events such as supply chain constraints and the rise of AI. This episode offers invaluable advice on making confident tech investments, fostering a culture of learning, and demonstrating competence, honesty, and benevolence as a leader in a rapidly changing world. Don't miss this insightful conversation.

Insight On is the podcast for leaders who make technology decisions — and need them to deliver. From CEOs and CIOs to the next wave of decision-makers in strategy, operations, and IT, you're invited into the inner circle of business and tech leadership.

Each episode features a candid conversation or focused expert take exploring how real organizations across industries are choosing and using technology to drive results. Whether it's AI adoption, IT investments, or navigating change, Insight On gives you the insight you need before your next big decision.

Our premier episode features Insight CEO Joyce Mullen to talk about a challenge many leaders are facing right now: how to make smart IT investments when budgets are tight and uncertainty is high.

Episode 1 drops July 16. New episodes release every other Wednesday.