Join Mike Lombardo and John Griffin, aka Griff, in this engaging episode of GlideChat. Griff, the Director of New England Commercial at ServiceNow, shares insights into his three-year journey with the company and the importance of putting customers first. Discover the rich history of ServiceNow in Boston and its transformative impact on key customers. Mike and Griff delve into topics like the power of ServiceNow's platform, its impact on onboarding experiences, and the exciting future of AI solutions. Gain valuable leadership insights, learn the six characteristics of a successful team, and explore the perspectives of positivity and grit in both work and life. Don't miss this deep dive into the world of ServiceNow and the incredible opportunities that lie ahead.