“Installation has been overlooked by customers who often focus on the features and the capabilities of the technology,” says Mirko Notarangelo of ICAS. “They assume that it will work just fine, or they can do it by themselves. But the reality is more complex, so proper installation requires expertise and experience to ensure that everything functions as expected as it's supposed to be and so by experts because they are familiar with the best practices and have the best knowledge you know to navigate potential issues challenges and so on.” Mirko is challenging the conventional practice, in our industry, where often channel companies, VARs and so on, have rolled out their own truck to do an install.

Smart Premise Implementations, Expert Implementation

In this podcast, Mirko argues that the Channel Partner community may have overlooked installation as an expert service that can be resold verses being a task. As we move forward, the gap between expert implementation, an exact installation done to fixed specifications, instead of a more informal installation, where manufacturer requirements can be easily missed. ICAS works with VARS, MSPs and System Integrators to provide exacting installations as a service, a service that can be resold.

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