Rosa Royo is the Director of Worker's Compensation and Loss Prevention at Miami-Dade County Public Schools. A graduate of Barry University, Ms. Royo has been a Risk Manager for over 30 years and has specialized in Worker's Compensation for the last 20 years. She is employed by Miami-Dade County Public Schools and supervises a high-volume customer-service-driven worker's compensation program. In 2016, she relaunched the Rebuilding Me program to include providing athletic trainers, meditation, and cooking demonstrations to the district's transportation yards, resulting in a reduction in claims of 61% over three years. In 2018 and 2022, Ms. Royo was recognized by Risk and Insurance magazine as a Risk All-Star. In 2019 she was a Comp Laude honorable mention and a Business Insurance Woman To Watch. She was awarded the Rosa Royo Legacy Award in 2023 by Bloom magazine. Under her leadership, the program was honored with its second Theodore Roosevelt (Teddy) award in 2023. In today's episode of the In The Know podcast, Chris Hampshire and Rosa discuss the role that effective risk management plays in one of the nation's largest school systems, the importance of incentives and education in employee engagement, and key components of the bright future of the insurance industry.