Insurance Happy Hour

Insurers are increasingly using non-traditional sources such as social media to learn more about consumers in an attempt suss out high-risk behavior. Join Becky and Laird as they talk about the risks of using this type of data and how it impacts the privacy of today’s insureds.

As a bonus, stick around and learn how giraffes have become carpet bombing flying carnivores who use their long necks to peep into your windows.

Why the Life-Insurance Industry Wants to Creep on Your Instagram

Though it has not been as publicly discussed as it has in other industries, the insurance industry has its share of #MeToo moments and stories.

The P/C Insurance Industry's #MeToo Moments

The M&A activity of the IA channel hit a record high in 2018. We discuss these transactions and what that means for the industry. Plus, Laird talks about his tic he discovered thanks to the podcast, and we share a little behind the scenes insight at the videos we do for our day jobs.

Insurance agency mergers & acquisitions hit record level in 2018, Optis says

Today Laird is writing the episode summary so it will be less creative than a Family Guy cutaway....

Today we talk about this weekend's "big game"® ™ ℠ and how professional sports such as the football, hockey and soccer might be dying pastimes due to the increased liability created by today's faster, stronger athletes (and their litigious lawyers).

For the NFL and all of football, a new threat: an evaporating insurance market

Now if only bowling became a contact sport. That'd I'd watch.

Policygenius recently expanded into other lines of business, including auto insurance. Only, their auto insurance offering, unlike their other offerings, is based on a referral model. So, Laird and Becky discuss this news and how lead generation in the industry has changed, including buying leads from lead providers. Plus, we talk about our recent technology challenges.

Policygenius Enters P/C World With Auto and Home Options

Becky and Laird talk about the traits of successful independent insurance agents. Also, it's been one year of Insurance Happy Hour, and we share some of our favorite episodes from the first year.

Growth in 2019: Five common themes of successful independent insurance agents

Loss ratio is one of the most important metrics for insurance carriers. Becky and Laird talk about the loss ratio from the third quarter of 2018 for insuretech startup Root specifically and this critical metric in general. Plus, Laird gets on his soapbox about lazy insurance agents, and Becky has a confession.

'Root' of the Problem: Why One InsurTech's Loss Ratios Still Disappoint

Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week.

It's Very Convenient to Be Convenient

State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

What consumer data reveals about insurance agents vs. bots

We discuss the J.D. Power 2018 Insurance Shopping Study and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us, holiday shopping, and some of our holiday favorites.

Auto Insurers Double Down on Ads and Digital Investment as Shopping Stagnates, J.D. Power Finds