Insurance Speak

The coronavirus has taken a particularly high toll on all segments of the travel and hospitality industries. Ben Howell, Chubb Deputy Head of Accident and Health, Asia Pacific, and John Thompson, Chubb’s Division President of International Accident & Health, join Host Patti Harman to discuss the different aspects of business travel and the role insurers can play in this new environment.

While WFH has presented many challenges, one of the most significant is the loss of “work visibility” for both managers and producers. By using many of the same motivational concepts that drive performance in sports, gamification presents an effective and entertaining way to elevate the metrics that matter most and focus the team on specific income-producing results. Seth Preus, CEO of Mivation, explains how effective gamification programs improve engagement, facilitate regular communication, and drive superior performance –regardless of where the team is working.

With more employees working remotely, the risks for companies have never been greater. Joshua Motta, the CEO and founder of Coalition joins host Patti Harman to discuss the rise of ransomware, who’s being targeted and how hackers are executing their attacks.

Meet the new U.S. head of claims for Lloyd's of London and the regional director and president of Lloyd's Americas to hear their thoughts with host Patti Harman on opportunities for the insurance industry and what they see in terms of emerging risks. 

In the final episode of a four-part series, branding and marketing expert Peter van Aartrijk breaks down the greatest component in building a successful brand.

Melissa-Anne Duncan, executive director of the Western Division of IICF joins host Patti Harman to provide an overview of how the insurance industry is involved in the many communities it serves. 

Bob Peterson joins host Patti Harman to address the challenges and opportunities available in a rapidly changing insurance environment.

Insurance is all about relationships. From the sale of a policy, to the claims process, it is critical for insurers to deliver on what was sold to their insureds.

Co-host Patti Harman interviews Tim Roberts, vice president of workers’ comp claims for Everest Insurance, and Grace Hanson, chief claims officer at Hiscox, on the importance of nurturing relationships with policyholders and the impact those efforts have on building customer loyalty.