It’s the last InsuRant of 2021, so we’re in goal-setting mode for 2022. Rick believes agencies needs to figure out what “itches” they need scratched to improve their business in the new year—whether that's automating the sales process, optimizing efficiency, or even enhancing the way they celebrate high-performing employees.  

Rick also shares more about Vertafore’s recent AgencyZoom acquisition and its potential impact on our industry.