While automation can dramatically boost productivity in insurance operations, it shouldn’t come at the expense of human oversight. Michael Parcelli of Xceedance recommends a balanced approach—using technology to handle the bulk of routine tasks while keeping skilled professionals in the loop for exception management and quality control. This shift allows insurers to scale efficiently while maintaining accuracy and accountability. Watch this clip from the InsurTech Summit hosted by Deputy Editor of Carrier Management, Elizabeth Blosfield.

Check out this highlight from the 2025 InsurTech Summit! To watch all the panels visit https://theinsurtechsummit.com/

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