Frustrated by the over-the-top security features that continually locked my retailer-branded credit card, I called the bank that issued it to cancel it. I was stunned at the process. The audio system handled everything without engaging a real person to intervene. The bank had no idea why a long-term customer was leaving. And the retailer ...

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Dr. Martin Luther King Jr. realized that if excellence was modeled in the workplace, the opportunity for job advancement and improvement would increase dramatically. In a famous speech, Dr. King said, “If a man is called to be a street sweeper, he should sweep streets even as Michaelangelo painted, or as Beethoven composed music or ...

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Politicians are often criticized for making promises they know they can’t possibly keep. Unfortunately, politicians are not the only ones who struggle with deception. UBN once purchased software, based in part on their salesperson promising that their software was being fully integrated with another key software product we used. After purchasing this new software, their ...

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My wife, Kathy, recently visited a car wash. When Kathy approached the attendant’s booth, the attendant began sharing about the benefits of their monthly club. Kathy stated she just wanted their cheapest car wash. This lady forced her canned sales pitch on Kathy anyway. Kathy said, “I’ve been coming here for two years. I just ...

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With an estimated 8 million businesses expected to sell or transfer due to the Great Wealth Transfer, pondering who to sell your business to is an important exercise. Money shouldn’t be the only factor. Although you may depart after the sale, your employees and executive team will still be there. Here is a principle that ...

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With an estimated 8 million businesses expected to sell or transfer their business due to the Great Wealth Transfer, you might be surprised on how few of these owners are preparing for their transfer. According to headwayexec.com, 58% of business owners have no transition or succession plan. Less than 1/3rd of businesses have a ...

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Due to Baby Boomer’s aging, it’s estimated that over 8 million businesses will either sell or be passed on to the next generation. Many are calling this the Great Wealth Transfer. Many business owners have worked hard to build a culture that pleases God. But often taking the highest sale price can result in selling ...

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Up until the 1980s, pension plans were a common approach for employers to help employees with retirement. Unfortunately, the investment risks became a bigger burden to carry than many businesses felt they could afford. Ted Benna, a benefits consultant, however, shrewdly discovered a 1978 tax provision that could replace the investment risk of these pension ...

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John Patterson is a little-known businessman who significantly raised the level of professionalism for sales professionals. In the 1880s, Patterson founded the National Cash Register business to sell high-quality cash registers. Patterson realized his product needed much more public awareness. So, he formed a team of sales professionals who were trained to dress professionally, overcome ...

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For those business owners who desire to give from their profitability, a donor advised fund (DAF) can allow them to donate into their DAF in late December for their tax deduction. Then in January, the business owners can determine to which ministries they desire to give. DAFs, however, take away the urgency of selecting ministries ...

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