This week of June 8th, hear from CX experts - Jamie Thorpe (UK), Lesley Haibach (Canada) and Richard Korn (Hong Kong) - as they talk about the business questions they’re being asked by clients in their markets and, of course, how they’re addressing them.

Find out more about Customer Experience at Ipsos, and to read about our latest thinking, head here.

This week of 1st June, Helen Wilson and Trevor Clarke, invite Ralf Ganzenmueller, Ipsos Chairman of Customer Experience and Channel Performance, and the CEO of DACH (Germany, Austria, Switzerland), to sit in the podcast hotseat.  Ralf takes ‘a look around the corner’ as to where the world might be, what that might mean for our clients, and, indeed, for Ipsos, in our role as partners.

Find out more about Customer Experience, Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos.

If you’d like a question answered via our podcast, please get in touch with us at [email protected].

Welcome to the latest episode of Customer Perspective, a weekly podcast aimed at all of you who are concerned with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success, then this podcast is for you.

This week of 25th May, our hosts, Helen Wilson and Trevor Clarke, welcome Nicholas Mercurio, Executive Vice President and leader of Ipsos, Channel Performance in US, to the hot seat.  As we reopen the economy, brands must take steps to ensure consumers feel safe.  Listen in to learn which health & safety policies build consumer confidence.

If you would like to find out more about ‘The Consumer Health & Safety Index’ mentioned by Nick, click here.  We are rolling out the Index to markets across the globe, so please do get in touch with your local Ipsos Channel Performance contact, or [email protected], for further information.

If you’d like a question answered via our podcast, please get in touch with us at [email protected].

Welcome to the latest episode of Customer Perspective, a weekly podcast aimed at all of you who are concerned with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success, then this podcast is for you.

This week of 18th May, our hosts, Helen Wilson and Trevor Clarke, are delighted to welcome Helen Bywater-Smith, an Ipsos expert in journey mapping and CX service design.  Join us to learn more about customer journey mapping and the impact this can have on organisations.

If you would like to find out more about ‘The Forces of Customer Experience’, as mentioned by Helen in our podcast, do join our webinar on 26th May - register here.   Learn more about Customer Experience at Ipsos.

Next week, we’ll be talking to Nicholas Mercurio, Executive Vice President and leader of  Ipsos, Channel Performance in US.  As we reopen the economy, brands must take steps to ensure consumers feel safe.  Listen in to learn which health & safety policies build consumer confidence.

If you’d like a question answered via our podcast, please get in touch with us at [email protected].

Welcome to Customer Perspective, recorded week of 11th May, 2020. This week, our hosts, Helen Wilson and Trevor Clarke, invited three colleagues from our Retail/Channel Performance business at Ipsos, Peter Luff, Tim Denison and Anna Hatfield Shaw, to join them. Our retail experts discuss the impact of the pandemic on retail traffic and consumer behaviours, how retailers are starting to come out ‘the other side’, and the challenges they are needing to address, in particular relating to measuring and managing occupancy levels to help comply with government social distancing guidelines, and keep employees and customers safe.

Learn more about Ipsos, Retail Performance and Social Distancing Live Occupancy Counter.

Next week, we’re talking to Helen Bywater-Smith, the ‘queen’ of customer journey mapping and CX service design,

If you’d like a question answered via our podcast, please get in touch with us at [email protected].

Welcome to the latest episode of Customer Perspective, a weekly podcast aimed at all of you who are concerned with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success, then this podcast is for you.

In this episode, recorded week of 4th May, 2020, our hosts, Helen Wilson and Trevor Clarke, invited Jean-Francois (JF) Damais, our CX Chief Research Officer, to ‘sit in the hot seat’. JF’s speaking about CX Forces – our CX ‘framework’ that captures the true building blocks of relationship strength, to help organisations bring their CX strategy to the next level. In light of the COVID-19 crisis, understanding how the hierarchy of needs is changing is obviously crucial, so this is another ‘must-listen’ episode.

If you are interested in attended our upcoming webinar about the CX Forces, on 26th May, then look out for an invite, or let us know via [email protected].

Do join us next week, when we’ll be quizzing retail experts, Peter Luff, Tim Denison, and Anna Hatfield-Shaw.

If you’d like a question answered via our podcast, please get in touch with us at [email protected].

Welcome to Customer Perspective, recorded week of April 27th, 2020. This week, our hosts, Helen Wilson and Trevor Clarke, welcome Nicolas Fritis, who heads up Customer Experience and Channel Performance, Ipsos in LATAM.

We quiz Nico about the best practice measures being taken by organisations around the globe, to adapt to this new environment, to provide support, care and protection to customers, to do the right thing by employees and, indeed, to do the right thing by the world at large.

Find out more about  Customer Experience, Mystery Shopping, Retail Performance and Retail and Consumer Intelligence at Ipsos.

Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of sales channels, or functions, and their role in delivering customer success … then this podcast is for you.

If you’d like any more information about anything discussed on this podcast or if you’d like to have a question answered, contact [email protected]

Welcome to our first episode of Customer Perspective, recorded week of April 13th, 2020.  This week, our hosts, Helen Wilson and Trevor Clarke, welcome Ben Llewellyn, our Global Head of Customer Experience at Ipsos.  As Ipsos, we’re being asked for help in addressing clients’ questions about the disruption that COVID-19 is having on society, on their business and customers, and its impact on their CX programmes – on measurement and management.  We’re kicking off the first of our podcasts with the aim of addressing some of those tough questions we’re hearing from our clients around the world about their CX programmes, in particular.

To learn more about why Customer Experience still matters amid COVID-19 and social distancing: https://www.ipsos.com/en/staying-close-your-customers

NEXT UP

Join us next week to hear from Craig Bradley, our Global Head of Channel Performance.  If you’d like Craig to answer one of your questions, please get in touch with us at [email protected]

In the coming days, our podcasts will be made available for you to subscribe to on all of your favourite podcasting platforms, and will also be available for streaming on Spotify. We will keep you updated as we add to these platforms.

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