As the quick service restaurant (QSR) industry evolves, understanding the intricacies of growth, influence, and team dynamics becomes essential. This podcast episode offers a deep dive into these crucial aspects, featuring insights from Mandy Ristic, a seasoned Franchisee and Operating Partner with OM Group.

In this episode of iQTalk, host Savannah Jones talks with Ristic about her journey from starting at a local Baskin Robbins to managing a network of fifty restaurants. They discuss the challenges and strategies of expanding in the fast-paced world of QSR, highlighting Mandy’s unique approach to maintaining quality and consistency across multiple locations.

What is the impact of AI in serving as the architecture for reshaping industries and bolstering their competitive edge, particularly in the retail, C-store and restaurant sectors?

In Episode 2 of IQ Talk, host Daniel Litwin engages in a dynamic conversation with Steve Habermas, Chief Product and Technology Officer for DTiQ. Together, they delve into the transformative impact of AI on retail, C-store, and restaurant industries. From the ethical considerations surrounding AI adoption to the practical applications enhancing operational efficiency, this episode offers valuable insights for industry professionals. Tune in to explore how DTIQ leverages AI to empower businesses while prioritizing data privacy and transparency.

"We're using AI and machine learning in particular to sift through data and to identify transactions or events of interest that really require a closer look as both for opportunities for improvement or identifying if it's employee fraud," Habermas said.

Subscribe now for more thought-provoking discussions on technology and trends shaping the retail landscape.

How can businesses navigate the delicate balance between leveraging video surveillance for enhanced security and operational efficiency while ensuring the privacy and rights of individuals are respected? The inaugural episode of iQTalk, hosted by Gabrielle Bejarano, tackles these pressing questions with insights from John Donnelly III, the CRO of DTiQ, and Marc Litz, CEO of DTiQ. They share their expert perspectives on the evolution of video surveillance, ethical considerations, and the transformative impact of integrating technology with traditional surveillance methods to drive business growth and operational excellence.

“The reality is that you know, I think what we want to highlight is that the combination of surveillance and how it’s evolved over the years to what it is today, along with ingesting data from other systems that our customers use, it goes beyond just what people think of as, you know, kind of that negative connotation of surveillance. It’s using video and data to help you run a business and an operation at scale and help you make better business decisions,” Donnelly said.

“What we’ve been seeing, especially post-COVID with the, I shouldn’t even say the evolution of drive-thru, drive-thru has always been here, it’s just it’s a lot of the brands are doubling down on drive-thru now,” Litz said. They’re looking at how to get more throughput, whether it’s inside the store or whether it’s at the drive-thru.”

These insights underscore the potential of video surveillance technology to enhance security and foster operational improvements and customer service excellence, marking a significant shift in the perception and application of surveillance technologies in the business world.