1 in 5 days of work are lost

“User expectations have just accelerated,” says John Ruthven, CEO of IR. “We just expect it to work. I expect that I can just jump on a conference call with a hundred of my colleagues, and we’ll have a great experience.” In this podcast, we discuss the expectations gap and the productivity gap that flows from those expectations, and the reality of how routine business events unfold, in a way that does not match up. The fumbling around adds up. The minutes lost while people struggle to get audio, video, and other things to work and work together, adds up to a whopping productivity loss of one in five days. In our discussion, we also learn that this also means worker dissatisfaction, and the knock-on impact of flat customer experiences. IR also helps companies with getting paid. Frustrated customers who struggle, with the offered technology, to make a payment, can also become a customer who’s not satisfied generally. Ruthven discusses how IR is taking on these challenges and offering working solutions.

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