Fexco, one of the world's original and most established fintech players, operating in over 50 countries worldwide, has announced the official opening of two new No1 Currency retail stores in Sydney, Australia. This expansion marks a significant step in Fexco's continued growth in the Asia-Pacific region.

This official launch at the Westfield Hurstville shopping centre in Sydney follows the successful launch of another store at Westfield Liverpool in July. These stores are the first in a series of planned openings across Australia, with Fexco aiming to establish over 20 outlets. The Sydney stores will initially employ four staff members, contributing to Fexco's broader goal of creating more than 80 jobs in Australia over the next few years.

This growth in Australia mirrors Fexco's success in New Zealand, where it has established a network of 24 stores and created 100 jobs in the last decade, including a new store opening soon in Manawa Bay in Auckland.

These new ventures highlight Fexco's commitment to expanding its retail presence and building on its well-established footprint across the Pacific. Fexco Pacific already operates over 100 offices and employs more than 400 staff in New Zealand, Fiji, Samoa, Tonga, and other Pacific nations. The company is the largest Western Union master agent in the region, processing over two million transactions annually and offering No1 Currency exchange services and international business payments.

Fexco's entry into the Australian market is not unprecedented. The company co-owns the PICA Group (Prudential Investment Company of Australia Pty Limited), which is Australia's second-largest property services company. PICA Group manages a diverse portfolio of 200,000 lots across 10,500 strata schemes, including residential, commercial, resort, and mixed-use properties.

Neil Hosty, CEO of Fexco, commented: "The opening of our No1 Currency stores in Sydney is an exciting milestone as we continue to bring our expertise in currency exchange and payments to new markets. Australia represents a key growth area for Fexco, and we are committed to providing our customers with world-class service and innovative financial solutions."

Consul General Rosie Keane, Consulate General of Ireland stated, "I am delighted to see the renowned Irish brand and global fintech leader, FEXCO, continue its growth in the Australian market. With over 40 years of excellence and innovation, FEXCO's Sydney retail expansion is another exciting chapter in an already hugely successful story. I would like to congratulate FEXCO on this expansion and wish them every success in this key global market".

Lydia Rogers Director, Australia & New Zealand, Enterprise Ireland said, "Congratulations to Enterprise Ireland client Fexco on their launch of the No1 Currency retail stores in Sydney and their continued expansion across the Asia-Pacific region. As a global financial services leader, we are very excited to see them bring both their expertise and strong employment plans to the country that will benefit so many Australians and visitors".

With over 40 years of experience and operations in more than 50 countries, Fexco's expansion into Australia further cements its status as a leading player in the global fintech industry. The company's relentless focus on innovation, growth, and entrepreneurship continues to drive its success and deliver value to its customers and partners worldwide.

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HiiKER, the Irish-developed and owned hiking app, is excited to announce the launch of a new feature that promises to revolutionize the way hikers plan and prepare for their outdoor adventures. The latest release includes an AI-powered feature designed to answer any questions users may have about trails or parks within the app.

Often, when we are trying to plan a hike, there are so many unknowns that it can inhibit us from heading out on a hike. From what kind of footwear to wear, weather conditions, terrain and nearby amenities preparing for a hike can be slightly overwhelming.

HiiKER TrailGPT is aimed at giving users (particularly new hikers) as much information as they need to feel confident ahead of their hike. The feature also personalises the experience by gathering historical recordings and activity data to answer questions that are tailored to the user.

A New Level of Outdoor Preparedness

Planning a hike involves much more than just choosing a trail. Hikers often need to consider weather conditions, elevation changes, available amenities, and the appropriate gear. The new AI feature on HiiKER addresses these needs by providing instant, accurate answers to any questions about trails, parks, and hiking conditions. Simply ask TrailGPT, and you'll receive real-time information tailored to your specific hiking plans.

"We are constantly trying to explore the boundaries between technology and the outdoors.". While there is great excitement around the launch of HiiKER's TrailGPT, HiiKER urges caution when using TrailGPT and for people to use their best judgment. "This is a transformative moment in technology, and HiiKER is leading the way. Our hope is that, with safe use, TrailGPT can help people to explore the outdoors with more confidence."

Making Hiking accessible to all

HiiKER has always been about building confidence in the outdoors, and this new feature takes that mission to the next level. In 2023, HiiKER disrupted the navigation app industry by making all trails available offline for free, thus enabling more users to get out on trail safely. The addition of this feature enhances the discovery and planning phase of the user's journey.

By allowing users to ask questions and receive instant responses, TrailGPT removes the uncertainty and hesitation that can come with planning a hike. This tool is especially valuable for those new to hiking, ensuring they have all the information they need to get started safely.

Seamless Integration for a User-Friendly Experience

TrailGPT is seamlessly integrated into the existing HiiKER platform. Users can simply select one of the FAQs for a specific trail or ask it any question they might have about the trail, such as; how has the weather affected the trail recently? Is this trail suitable for children? Are there any toilets located near the trail?

TrailGPT leverages advanced AI technology to deliver answers that are not only accurate but also personalized based on the user's location, preferences, and hiking experience.

About HiiKER

HiiKER is the go-to app for hikers around the world, offering detailed trail maps, planning tools, and navigation features to enhance outdoor adventures. With a focus on user-friendly design and a commitment to making the outdoors accessible to everyone, HiiKER continues to innovate and expand its offerings, helping more people connect with nature.

For more information about HiiKER TrailGPT or to download the HiiKER app, visit https://hiiker.app/trailgpt.

Esri Ireland, the market leader in geographic information system (GIS) technology in Ireland, has teamed up with the digital utility services provider UDC to offer specialist consulting services for Esri Ireland's utility sector. Through this partnership, gas, electricity, water and wastewater companies will be able to access enhanced support when implementing ArcGIS Utility Network, Esri's next generation spatial information system for utility management.

"Several of Esri Ireland's customers in the utility sector are planning to migrate to ArcGIS Utility Network or have already begun on this journey," says Paul Synnott, Managing Director of Esri Ireland. "By collaborating with UDC, we are giving our customers easy access to utility sector specialists who can advise them about data migration and help them optimise the benefits they gain from their investment in Esri technology."

Where appropriate, consultants from UDC will join Esri Ireland projects and work alongside Esri Ireland's Professional Services Team to deliver agreed outcomes for utility customers. In particular, UDC will provide guidance on best practice data cleansing and data migration methods and advise customers on how to represent utility assets digitally. Utilities will also be able to take advantage of UDC's proprietary auto-migration HEIDE tool, which helps accelerate data migration processes.

Esri Ireland and UDC have already worked together on a successful collaboration with Northern Ireland Electricity (NIE) Networks. As part of a project team led by Esri Ireland, UDC carried out a Data Readiness Assessment to evaluate the utility's data quality, highlighted data recommendations and prepared it for a full data migration. This allowed NIE Networks to quantify the time and resources it will need to migrate data to the new system.

UDC has been providing ArcGIS-based solutions and services for utilities in the USA and Canada for nearly twenty years. It is a Platinum Partner in the Esri Partner Network programme and holds Esri specialty certifications in gas and electric utilities services. For organisations that are migrating to ArcGIS Utility Network, it delivers services ranging from strategic roadmap guidance to data assessment and migration readiness planning, and full migration support.

"After successfully serving North American utilities for the last 20 years, we now have had the good fortune to cross the Atlantic, forge a strong and growing partnership with Esri Ireland, and work with utilities in Ireland," shares Hamid Akhavan, CEO of UDC. "We are delighted to be working with the fantastic Esri Ireland team, helping more gas, electric and water utilities achieve maximum benefit through digital transformation, leveraging ArcGIS Utility Network."

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CeADAR, Ireland's Centre for AI, is playing a leading role in the development of a new diagnostics system for the detection and monitoring of Alzheimer's Disease (AD).

The €6m 2D-BioPAD project brings together 11 public and private institutions from across Europe with the aim of developing a point-of-care (PoC) diagnostics system capable of detecting the early signs of AD in a way that's faster, cheaper, more reliable, and less invasive than existing tools and procedures.

Researchers aim to leverage previous studies by project partners into the unique properties of graphene, a material consisting of a single layer of atoms which is stronger than most steels and has more thermal and electrical conductivity than copper.

Researchers hope that a graphene-based PoC diagnostics system will combine nano and DNA technologies to analyse patients' blood samples and identify and quantify up to five biomarkers for AD.

CeADAR is leading the training and optimisation of the AI models to be used in the identification of biomarkers and the implementation of the system overall.

An ageing population, rising life expectancy, and a lack of available treatments increased incidence and mortality due to AD by almost 150% between 2000 and 2019. It is expected that almost 19 million people across Europe will suffer from the disease by 2050.

The increase in AD cases is already having serious implications for public healthcare systems around the world. It is estimated that the treatment of AD patients cost the US healthcare system more than $355bn in 2021 alone, while the labour from unpaid caregiving was estimated to be worth around $257bn.

Researchers believe that early and accurate detection of AD will lead to better outcomes for patients who will benefit from more effective and less costly treatments, leading to a lower emotional burden and better quality of life for themselves and their families.

It is also hoped that the system will make cutting-edge drug treatments available to the wider public. Currently, drug trials require participants be assessed according to their risk for AD, a costly process which is often inaccessible for the average person.

2D-BioPAD began in October 2023 and is expected to run until September 2027. The system and its impact will be assessed during two clinical trials in three centres in Finland, Greece and Germany. The first trial will focus on benchmarking and technical validation through several use cases. The larger second trial will involve up to 300 AD patients in real-life clinical settings.

Head of Innovation & Development at CeADAR Ricardo Simon Carbajo says:

"CeADAR is delighted to play such an important role in the development of a ground-breaking digital diagnostics system for the early detection and monitoring of AD. This tragic disease is afflicting more and more people globally each year. The 2D-BioPAD project represents an opportunity to utilise AI in a way that will make a significant difference to the lives of people with AD and their loved-ones. We're excited to be part of that."

The project is being led by the Palacky University in Czech Republic. Greek contributors include Q-Plan International Advisers PC (Q-Plan), Aristotle University of Thessaloniki (AUTH), and Greek Association of Alzheimer's Disease and Related Disorders (GAADRD). Other project partners include Catalan Institute of Nanoscience and Nanotechnology in Spain (ICN2), Grapheal SAS in France, University of Eastern Finland and ENVIA APS in Denmark, and CeADAR, Ireland's Centre for AI.

Killarney Innovation Centre has become the latest member of the SIRO-Vodafone Gigabit Hub initiative. The initiative, a collaboration between SIRO and Vodafone, delivers world-class connectivity to digital hubs nationwide.

The Centre officially joined the Gigabit Hub Initiative at a formal launch event undertaken by Minister for Education and Kerry TD Norma Foley, along with representatives from SIRO, Vodafone and the Killarney Innovation Centre.

This connectivity partnership is set to accelerate innovation and business growth in the Kerry region by providing the Centre's dynamic community of more than 20 companies with access to cutting-edge Gigabit full-fibre broadband.

Since its establishment in the late 1990s, the Killarney Innovation Centre has been a cornerstone of Munster's entrepreneurial ecosystem. Housing a diverse array of companies - ranging from financial treasury solutions and software development to sports statistical analysis and health & safety consultancy - the Centre has become a pivotal hub for collaboration, knowledge-sharing, and innovation in the area.

Over the past two decades, more than 120 businesses have found a home within its walls, collectively creating thousands of jobs, stimulating local supply chains, and significantly contributing to the local economy.

The Killarney Innovation Centre joins over 20 leading digital hubs across Ireland, including Galway's PorterShed, Skibbereen's Ludgate Hub, and Dundalk's Creative Spark, in benefiting from Vodafone-SIRO's Gigabit Hub initiative.

By joining the Gigabit Hub initiative, the Centre will now provide its residents with access to Gigabit full-fibre broadband, ensuring they have the state-of-the-art connectivity needed to excel in today's digital economy.

As a not-for-profit organisation, the Killarney Innovation Centre has consistently offered a nurturing environment for start-ups, SMEs, and established businesses. With high-quality facilities, including flexible office spaces, co-working areas, and modern meeting rooms, the Centre has played a crucial role in driving economic development and job creation in the region.

Integrating SIRO's Gigabit broadband will greatly enhance the Centre's capabilities, offering unparalleled internet speeds that support advanced technological applications such as AI, Big Data, or Cloud computing and seamless global communication. This upgrade will attract more start-ups and established businesses to Killarney, further stimulating economic growth and innovation.

As the business landscape evolves, the Killarney Innovation Centre remains dedicated to expanding and adapting its services. Future plans include a significant expansion of the hub's size, advanced co-working spaces, and additional meeting and conference rooms equipped with the latest audiovisual technology.

Minister for Education Norma Foley TD, speaking at the launch event, noted:

"I want to pay tribute to the Killarney Innovation Centre, which has been a dynamic centre since it was established in 2000. It is now hosting 27 companies. I want to congratulate the board, and I wish SIRO and Vodafone well. The SIRO-Vodafone Gigabit Hub Initiative is a great addition to the centre. It is providing high speed connectivity to remote workers and businesses in Kerry."

SIRO Chief Commercial Officer Ronan Whelan said:

"SIRO extends a warm welcome to the Killarney Innovation Centre as it joins the Gigabit Hub initiative. At SIRO, we believe that access to fibre connectivity is a crucial driver of innovation and economic growth. It's essential for all businesses that want to adopt digital technologies to grow their business. By providing the Killarney Innovation Centre with Gigabit full-fibre broadband, they will enjoy enhanced technological capabilities, empowering them to support local businesses and jobs."

Consumer Director Vodafone Ireland, Chris Stagg, concluded:

"Vodafone is proud to support the Killarney Innovation Centre as it joins the SIRO-Vodafone Gigabit Hub...

More than 7 in every 10 taxpayers believe that the Budget 2025 announcement could be a deciding factor in how they vote in the next general election.

That was the key message emanating from the Taxback Taxpayer Sentiment Survey, which polled over 1,400 respondents nationwide on the measures they believe the Government should introduce in October's Budget announcement.

The Government are required to hold the next election by March 2025, and the Taxback survey has indicated that 74% of taxpayers are still undecided on how they will vote and that the Budget could influence their final decision.

However, 26% of voters say that they already know how they will vote in the election and that Budget 2025 will have no impact on their choice.

Commenting on the survey findings, Marian Ryan, Director of Business Development with Taxback, said:

"It's clear that Budget 2025 is eagerly anticipated by countless workers across the country.

"In fact, 83% of respondents of this survey said that they pay close attention to the Budget each year so that they can have a clear understanding of how it impacts their finances.

"Of course, this will be the last Budget announcement before the next general election.

"Our survey indicates that the majority of workers in Ireland could have their voting preference swayed by the moves the Government make in this Budget.

Housing Crisis Remains a Key Issue for Voters

Meanwhile, the Taxback survey also indicated that housing remains the number one issue for many taxpayers across the country.

44% (the highest percentage of the vote) of those surveyed said that housing should be the no.1 priority on the Government's Budget 2025 agenda.

Cutting income tax received the second highest vote (20%), followed by the healthcare system (17%).

"Interestingly, in last year's edition of this survey, the majority of respondents (48%) were urging the Government to help households to cope with inflation and the cost of living crisis. At that time, the housing crisis received the second highest share of the vote, 22%," says Ryan.

"12 months on, it seems that the challenge of managing the housing crisis never gets any easier for the Government.

"Homeless numbers have reached record levels this year, and rental costs continue to spiral and are now averaging at €1,922 per month.

"Furthermore, a recent report from the Parliamentary Budget Office has indicated that the number of people over the age of 50 who do not own their own home, who are on a social housing waiting list or depending on housing benefits to rent in the private market is increasing. And according to the latest census figures, there has been a decline in homeownership among older people aged 65 or more, going from 87% to 83%.

"Given this context, it is therefore unsurprising that housing remains such a core issue for workers. And it's clear that the general public would like to see the Government do something in the upcoming Budget to alleviate the housing crisis."

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Mark McLaughlin is the co-founder and CEO of Ireland-based Coras, a company that's been revolutionizing the ticketing landscape with its powerful API solutions, boasting clients like Ryanair. But Mark's journey doesn't stop there - he's now leading Coras into a new frontier with Fida, a cutting-edge loyalty platform merging the best of web2 and web3 worlds.

In this episode, we'll explore Mark McLaughlin's entrepreneurial journey from founding Ticket Text and Ticket ABC to building Coras, and now, innovating with Fida. We dive into the recent €1.3 million funding round led by Irish VC DataOp and the unique challenges of navigating the web2 and web3 investment landscape. Mark shares insights on balancing traditional and forward-thinking approaches for those straddling the web2 and web3 worlds, and what it means to get these businesses funded.

00:36 Meet Mark McLaughlin: Revolutionizing Ticketing

03:24 The Ticketmaster Saga

05:52 Building Ticketing Solutions: Challenges and Innovations

07:02 Navigating Financial Crises and Raising Funds

10:59 The Evolution of Coras and the Impact of COVID-19

15:50 Introducing Fida: The Future of Loyalty Programs

25:48 Tokenized Commerce and Loyalty Programs

27:12 Building a Universal Loyalty Program

28:05 Challenges in Raising Funds for Web3 Projects

29:54 Pitching to Investors: Lessons Learned

36:04 The Importance of Timing and Luck in Fundraising

38:20 Exploring New Applications for Blockchain

39:05 Advice for Founders in Web2 and Web3

43:02 Mark's Journey from Music to Tech Entrepreneurship

46:05 Conclusion and Final Thoughts

LINKS:

Follow Mark McLaughlin on socials:

Linkedin: https://www.linkedin.com/in/markmclaughlin1/

Twitter/X: https://x.com/markwmcl

Learn more about Coras & Fida:

Coras: https://www.coras.io/

Fida: https://www.fidaapp.io/

X-Twitter: @corasdotio | https://x.com/corasdotio

X-Twitter: @fidaapp | https://x.com/fidaapp

LinkedIn: https://www.linkedin.com/company/coras-io/

LinkedIn: https://www.linkedin.com/company/fidaapp/

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Following the resounding success of its sold-out inaugural event with 12,672 attendees, The Nevo Electric Vehicle Show, in partnership with Bank of Ireland, is set to return bigger and better than ever. Hosted at the RDS Simmonscourt on Sunday 10th November, this highly anticipated event is poised to be Ireland's largest-ever motor show - a must-attend for anyone interested in the future of mobility.

The event will feature over 80 electric vehicles from more than 30 leading automotive brands, including Alfa Romeo, Audi, BMW, BYD, Citroën, CUPRA, Dacia, Fiat, Ford, Hyundai, Jeep, Kia, Lexus, MG, Maxus, Mercedes-Benz, Nissan, Opel, ORA, Peugeot, Polestar, Porsche, Renault, Skoda, Smart, Subaru, Tesla, Toyota, Volkswagen, and Volvo, among others.

Attendees will have the unique opportunity to explore a diverse range of electric vehicles, from nimble city cars to high-performance models and versatile family vehicles. Visitors can engage with industry experts who will be on hand to provide invaluable insights and dispel any uncertainties about electric vehicles. The show will also highlight the latest 251 finance offers, allowing attendees to better understand the affordability options available when transitioning to electric mobility.

One of the key highlights of The Nevo Electric Vehicle Show will be the exclusive Irish unveilings of several all-new electric vehicles, including the Renault 5, Ford Capri, Kia EV3, Dacia Spring, and a large range of others. In addition to the impressive line-up of vehicles, attendees will have the chance to connect with specialists in finance, insurance, home and public charging, and alternative e-mobility solutions.

A series of panel discussions featuring key industry leaders will also run throughout the day, offering thought-provoking insights into the future of electric vehicles.

Bank of Ireland, the headline partner of the event, will once again have a prominent presence at the show. Karen Kennedy, Customer Development & Innovation at Bank of Ireland, said:

"Our partnership with Nevo underlines Bank of Ireland's support for customers continuing to educate themselves before making the transition to electric driving. The popularity of the Electric Vehicle Show highlights the massive public appetite for transitioning to electric motoring, with a huge number of people opting for financing as a seamless way into owning and driving an electric vehicle.

Bank of Ireland Finance experts will be on hand at the show and will be happy to answer any questions or queries that people may have."

The Nevo Electric Vehicle Show is not just for individual consumers. It is also the premier destination for businesses, both large and small, to learn about transitioning to electric mobility. Whether you're considering converting your fleet to electric vehicles or upgrading to greener energy solutions, a range of experts will be available to guide people through the process.

Attendees can also explore the latest commercial electric vans, offering businesses a glimpse into the future of sustainable transport.

Simon Andreucetti, Commercial Director of Nevo, stated, "The Nevo EV Show in November not only highlights the undeniable momentum behind electric mobility in Ireland but also showcases a united automotive industry determined to make electric vehicles a mainstream reality. We are excited to present such a diverse array of brands and experts, ensuring an unparalleled and comprehensive experience for both consumers and businesses alike."

In addition to the extensive vehicle displays, attendees will have the chance to experience the thrill of driving Ireland's most popular electric vehicles with on-site test drives. Live demonstrations will also be presented by Nevo's Derek Reilly, the host of Ireland's leading Electric Vehicle YouTube channel and Partnerships Director of Nevo.

Derek Reilly, Partnerships Director of Nevo, shared, "I'm excited to have so many Irish launches at the show, coupled with the comprehensive...

The winner of the 2024 BT Young Scientist & Technology Exhibition (BTYSTE), Seán O'Sullivan, is representing Ireland at EU Contest for Young Scientists.

Seán's BTYSTE winning project, titled 'VerifyMe: A new approach to authorship attribution in the post-ChatGPT era', will be on display again at the EUCYS, from 9th - 14th September.

An Taoiseach met with Seán at Government Buildings, Merrion Street Upper, Dublin to wish him good luck before he officially representsIreland at one of the biggest and most important student science fairs in the world. Each year, the EUCYS showcases the best of scientific achievement in the European Union and beyond, and over the past 34 years Ireland has had an exceptional track record in this competition, having won 17 first place prizes.

Winners of the BTYSTE 2023, Liam Carew and Shane O'Connor, took home the runner-up prize at EUCYS 2023, and Seán is looking forward tocompeting against 250 young scientists from nearly 40 countries throughout the EU, as well as guest projects from the United States and beyond.

Shay Walsh, Managing Director at BT Ireland said, "Not only is BT Ireland very proud to be custodians of the BT Young Scientist & Technology Exhibition, but each year our winners play an important role representing Ireland at one of the most important STEM events in Europe.

"I would like to wish Seán the very best of luck at this year's EUCYS. His project demonstrates the exceptional talent and amazing project ideas on display at the BTYSTE, and we're really looking forward to cheering him on as he represents Ireland at EUCYS."

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Nuacom, a leading provider of cloud-based VoIP communication solutions, has unveiled its latest AI-powered product that promises to revolutionise how businesses - both big and small - manage their communications. This cutting-edge solution is a first for the Irish telecommunications industry, providing businesses with powerful tools to enhance their customer interactions and streamline operations.

With a suite of intelligent features such as Call Summary, Key Points, Call Transcription, and Call Emotion and Sentiment Analysis, Nuacom's new AI product is designed to make every business call more insightful and productive.

Igor Toma, CEO of Nuacom, is confident that this innovation will change the landscape of business communications not just in Ireland but globally.

"We are incredibly proud to bring this groundbreaking AI product to market," says Igor. "This isn't just an upgrade to existing technology - it's a complete shift in how businesses should think about their communication strategies. By providing deeper insights into every call, we are helping businesses understand their customers better and make more informed decisions."

Benefits for Businesses Big and Small

Nuacom's new AI-powered product is designed with versatility in mind, making it beneficial for both small local enterprises and large multinational corporations. For smaller businesses, it levels the playing field by providing them with access to sophisticated tools that were previously only affordable to larger companies.

These features can help small businesses enhance customer service, streamline sales processes, and gain valuable insights into customer preferences and pain points. For larger companies, it adds a layer of intelligence and automation that can scale across multiple teams and locations, optimising operations and reducing costs.

Key Features of Nuacom's New AI Product

The newly launched AI solution comes packed with several key features that aim to optimise business communication:

Call Summary: This feature provides a concise summary of every call, allowing businesses to quickly understand the context and content of conversations without having to listen to lengthy recordings. It ensures that crucial information isn't missed and can be easily referenced later.

Key Points: Designed to provide a quick snapshot of the most important topics discussed during a call, the Key Points feature enables businesses to save time by quickly glancing over the most relevant details. This is especially useful for busy professionals who need to stay on top of multiple client interactions without getting bogged down in details.

Call Transcription: Unlike traditional call recordings that require tedious listening to identify who said what, this feature transcribes calls. This makes it easier for businesses to track conversations, assign action points, and understand the flow of dialogue more efficiently.

Call Emotion and Sentiment Analysis: This innovative feature analyses the sentiment and emotion behind each phrase spoken during a call, highlighting key moments where a customer may have been particularly satisfied or frustrated. It allows businesses to understand customer sentiment better and to address any issues more proactively.

Changing the Landscape of Irish Business Communications

The introduction of this AI product is significant not just for Nuacom but for the entire Irish business landscape. According to an American Express study, nearly 75% of consumers believe that phone calls will help them get a quicker response from businesses. The ability to gain insights from these conversations in real-time is a game-changer, offering businesses a competitive edge in understanding customer needs and improving their overall service quality.

"As the first of its kind in the Irish telecoms industry, our new AI product provides businesses with an unprecedented level of insight," adds Toma. "We believe that understanding the sentiment and key points of customer conver...