In the age of remote and hybrid work, one question has taken on new urgency: how do you measure productivity when you can’t see it? 
From AI-powered engineering dashboards to internal chatbots that log every question an employee asks, companies now have more visibility into the workforce than ever before. These tools are often built with good intentions to help employees grow, collaborate better, and deliver more value. But when workers experience them as surveillance, even the best-designed product can backfire.
How are these technologies actually being used? What are the unintended consequences for trust and morale? What does responsible deployment look like? 
In this episode, host Curt Nickisch unpacks these questions and more with Thomas Costa, Director of Education, Workforce, and Income Security at the U.S. Government Accountability Office; Rhonda Morris, former Vice President and Chief Human Resources Officer at Chevron; Kabrina K. Chang, professor of business law and ethics at BU Questrom; and George Champlin-Scharff, senior business agility and operating model consultant at Scrum Inc. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

In the age of remote and hybrid work, one question has taken on new urgency: how do you measure productivity when you can’t see it? From AI-powered engineering dashboards to internal chatbots that log every question an employee asks, companies now have more visibility into the workforce than ever before. These tools are often built with good intentions to help employees grow, collaborate better, and deliver more value. But when workers experience them as surveillance, even the best-designed product can backfire. How are these technologies actually being used? What are the unintended consequences for trust and morale? What does responsible deployment look like? In this episode, host Curt Nickisch unpacks these questions and more with Thomas Costa, Director of Education, Workforce, and Income Security at the U.S. Government Accountability Office; Rhonda Morris, former Vice President and Chief Human Resources Officer at Chevron; Kabrina K. Chang, professor of business law and ethics at BU Questrom; and George Champlin-Scharff, senior business agility and operating model consultant at Scrum Inc. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In the age of remote and hybrid work, one question has taken on new urgency: how do you measure productivity when you can’t see it?&nbsp;
From AI-powered engineering dashboards to internal chatbots that log every question an employee asks, companies now have more visibility into the workforce than ever before. These tools are often built with good intentions to help employees grow, collaborate better, and deliver more value. But when workers experience them as surveillance, even the best-designed product can backfire.
How are these technologies actually being used? What are the unintended consequences for trust and morale? What does responsible deployment look like? 
In this episode, host Curt Nickisch unpacks these questions and more with Thomas Costa, Director of Education, Workforce, and Income Security at the U.S. Government Accountability Office; Rhonda Morris, former Vice President and Chief Human Resources Officer at Chevron; Kabrina K. Chang, professor of business law and ethics at BU Questrom; and George Champlin-Scharff, senior business agility and operating model consultant at Scrum Inc. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Is Employee Surveillance a Productivity Solution, or a Trust Problem?

More than 70 million Americans now do some form of freelance or gig work. For many, the appeal is flexibility: the freedom to choose when, where, and how much to work. But that flexibility sometimes comes with a cost.
Gig platforms give companies a workforce they can scale up and down with demand, while shifting more of the risk onto workers, who often lack the benefits and protections of traditional employees. In July, a U.S. Government Accountability Office report found that ride-hailing and delivery platforms were among the largest employers of workers receiving SNAP and Medicaid benefits in 11 states. So is gig work creating a fundamentally new way of working, or simply a new way for companies to organize labor?
In this episode, host Curt Nickisch explores that question and more with Gordon Burtch, professor of information systems at BU Questrom, and David Weil, professor of social policy and management at Brandeis University and former administrator of the Wage and Hour Division at the U.S. Department of Labor during the Obama administration.
 
Related readings:
<ul>
 <li><a href="https://www.gao.gov/products/gao-26-108703">Federal Social Safety Net Programs: Millions of Workers, Including Many Employed by Large Employers, Continue to Rely on Medicaid and SNAP</a>
</li>
 <li><a href="https://prospect.org/2026/07/09/dangerous-myth-of-flexibility-uber-lyft-gig-economy/">The Dangerous Myth of Flexibility - The American Prospect</a> 
</li>
</ul> Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

More than 70 million Americans now do some form of freelance or gig work. For many, the appeal is flexibility: the freedom to choose when, where, and how much to work. But that flexibility sometimes comes with a cost. Gig platforms give companies a workforce they can scale up and down with demand, while shifting more of the risk onto workers, who often lack the benefits and protections of traditional employees. In July, a U.S. Government Accountability Office report found that ride-hailing and delivery platforms were among the largest employers of workers receiving SNAP and Medicaid benefits in 11 states. So is gig work creating a fundamentally new way of working, or simply a new way for companies to organize labor? In this episode, host Curt Nickisch explores that question and more with Gordon Burtch, professor of information systems at BU Questrom, and David Weil, professor of social policy and management at Brandeis University and former administrator of the Wage and Hour Division at the U.S. Department of Labor during the Obama administration. Related readings: Federal Social Safety Net Programs: Millions of Workers, Including Many Employed by Large Employers, Continue to Rely on Medicaid and SNAP The Dangerous Myth of Flexibility - The American Prospect Learn more about your ad choices. Visit podcastchoices.com/adchoices

More than 70 million Americans now do some form of freelance or gig work. For many, the appeal is flexibility: the freedom to choose when, where, and how much to work. But that flexibility sometimes comes with a cost.
Gig platforms give companies a workforce they can scale up and down with demand, while shifting more of the risk onto workers, who often lack the benefits and protections of traditional employees. In July, a U.S. Government Accountability Office report found that ride-hailing and delivery platforms were among the largest employers of workers receiving SNAP and Medicaid benefits in 11 states. So is gig work creating a fundamentally new way of working, or simply a new way for companies to organize labor?
In this episode, host Curt Nickisch explores that question and more with Gordon Burtch, professor of information systems at BU Questrom, and David Weil, professor of social policy and management at Brandeis University and former administrator of the Wage and Hour Division at the U.S. Department of Labor during the Obama administration.
 
Related readings:
<ul>
 <li><a href="https://www.gao.gov/products/gao-26-108703" rel="noopener noreferrer">Federal Social Safety Net Programs: Millions of Workers, Including Many Employed by Large Employers, Continue to Rely on Medicaid and SNAP</a>
</li>
 <li><a href="https://prospect.org/2026/07/09/dangerous-myth-of-flexibility-uber-lyft-gig-economy/" rel="noopener noreferrer">The Dangerous Myth of Flexibility - The American Prospect</a> 
</li>
</ul> Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Is the Gig Economy Changing the Rules of Work?

Generative Artificial Intelligence can now draft a paper, solve a complex math problem, construct a deck, and polish a cover letter in seconds. But when AI does the work for us, it can separate the finished product from the thinking that went into creating it. As we grapple with how AI is changing the way we learn, we’re also forced to reconsider what learning looks like in the first place. If our traditional proxies for knowledge no longer tell us what someone knows, how do we know what people are actually capable of?
At a live show, recorded at WBUR CitySpace for Boston AI Week, host Curt Nickisch sits down to explore these questions with Maria Flynn, President and CEO of Jobs for the Future, Janet Kang, Executive Director of the Just Horizons Alliance, and Chris Dellarocas, the Richard C. Shipley Professor of Information Systems at Boston University.
Related reading: 
<ul>
 <li><a href="https://www.jff.org/idea/the-american-job-quality-study/">American Job Quality Study: National Workforce Survey</a> 
</li>
</ul> Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

Generative Artificial Intelligence can now draft a paper, solve a complex math problem, construct a deck, and polish a cover letter in seconds. But when AI does the work for us, it can separate the finished product from the thinking that went into creating it. As we grapple with how AI is changing the way we learn, we’re also forced to reconsider what learning looks like in the first place. If our traditional proxies for knowledge no longer tell us what someone knows, how do we know what people are actually capable of? At a live show, recorded at WBUR CitySpace for Boston AI Week, host Curt Nickisch sits down to explore these questions with Maria Flynn, President and CEO of Jobs for the Future, Janet Kang, Executive Director of the Just Horizons Alliance, and Chris Dellarocas, the Richard C. Shipley Professor of Information Systems at Boston University. Related reading: American Job Quality Study: National Workforce Survey Learn more about your ad choices. Visit podcastchoices.com/adchoices

Generative Artificial Intelligence can now draft a paper, solve a complex math problem, construct a deck, and polish a cover letter in seconds. But when AI does the work for us, it can separate the finished product from the thinking that went into creating it. As we grapple with how AI is changing the way we learn, we’re also forced to reconsider what learning looks like in the first place. If our traditional proxies for knowledge no longer tell us what someone knows, how do we know what people are actually capable of?
At a live show, recorded at WBUR CitySpace for Boston AI Week, host Curt Nickisch sits down to explore these questions with Maria Flynn, President and CEO of Jobs for the Future, Janet Kang, Executive Director of the Just Horizons Alliance, and Chris Dellarocas, the Richard C. Shipley Professor of Information Systems at Boston University.
Related reading:&nbsp;
<ul>
 <li><a href="https://www.jff.org/idea/the-american-job-quality-study/" rel="noopener noreferrer">American Job Quality Study: National Workforce Survey</a> 
</li>
</ul> Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

How Do We Prove What We Know?

We've watched companies wrap themselves in green branding, issue elaborate corporate sustainability reports, and promise a future where capitalism and conservation march hand in hand. But is corporate sustainability truly about saving the planet, or is it a substitute for accountability and regulation?
In the last episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks the myths of market-driven solutions and the critical role of governance with conference co-organizers Naomi Oreskes, professor of the history of science at Harvard University, and Tom Lyon, professor of business, economics, and public policy at the University of Michigan's Ross School of Business.  Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

We've watched companies wrap themselves in green branding, issue elaborate corporate sustainability reports, and promise a future where capitalism and conservation march hand in hand. But is corporate sustainability truly about saving the planet, or is it a substitute for accountability and regulation? In the last episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks the myths of market-driven solutions and the critical role of governance with conference co-organizers Naomi Oreskes, professor of the history of science at Harvard University, and Tom Lyon, professor of business, economics, and public policy at the University of Michigan's Ross School of Business. Learn more about your ad choices. Visit podcastchoices.com/adchoices

We've watched companies wrap themselves in green branding, issue elaborate corporate sustainability reports, and promise a future where capitalism and conservation march hand in hand. But is corporate sustainability truly about saving the planet, or is it a substitute for accountability and regulation?
In the last episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks the myths of market-driven solutions and the critical role of governance with conference co-organizers Naomi Oreskes, professor of the history of science at Harvard University, and Tom Lyon, professor of business, economics, and public policy at the University of Michigan's Ross School of Business.&nbsp; Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Beyond Corporate Sustainability: Can the Free Market Be Environmentally Responsible?

Individual companies don't operate in a vacuum. They're part of industries, supply chains, financial markets, and a much larger system. So in this bigger picture, how did the idea of corporate sustainability become so ubiquitous and powerful? How did we come to believe that companies could take on some of society's biggest environmental problems while still turning a profit? 
In the second episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks those questions with conference co-organizers Kenneth Pucker, professor of practice at Tufts University and former chief operating officer at Timberland, and Andy King, professor of strategy and innovation at BU Questrom.  Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

Individual companies don't operate in a vacuum. They're part of industries, supply chains, financial markets, and a much larger system. So in this bigger picture, how did the idea of corporate sustainability become so ubiquitous and powerful? How did we come to believe that companies could take on some of society's biggest environmental problems while still turning a profit? In the second episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks those questions with conference co-organizers Kenneth Pucker, professor of practice at Tufts University and former chief operating officer at Timberland, and Andy King, professor of strategy and innovation at BU Questrom. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Individual companies don't operate in a vacuum. They're part of industries, supply chains, financial markets, and a much larger system. So in this bigger picture, how did the idea of corporate sustainability become so ubiquitous and powerful? How did we come to believe that companies could take on some of society's biggest environmental problems while still turning a profit?&nbsp;
In the second episode of our three-part series inspired by BU Questrom’s Beyond Corporate Sustainability conference, host Curt Nickisch unpacks those questions with conference co-organizers Kenneth Pucker, professor of practice at Tufts University and former chief operating officer at Timberland, and Andy King, professor of strategy and innovation at BU Questrom.&nbsp; Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Beyond Corporate Sustainability: When Did Sustainability Become Sustainability Inc?

ESG, or Environmental Social Governance, promises to help the bottom line and the planet at the same time. Is it too good to be true? In this episode, Host Curt Nickisch moderates a live debate between Witold Henisz of the Wharton School and Andy King of BU Questrom. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

ESG, or Environmental Social Governance, promises to help the bottom line and the planet at the same time. Is it too good to be true? In this episode, Host Curt Nickisch moderates a live debate between Witold Henisz of the Wharton School and Andy King of BU Questrom. Learn more about your ad choices. Visit podcastchoices.com/adchoices

ESG, or Environmental Social Governance, promises to help the bottom line and the planet at the same time. Is it too good to be true? In this episode, Host Curt Nickisch moderates a live debate between Witold Henisz of the Wharton School and Andy King of BU Questrom. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Promises and Perils of the ESG Movement

Host Curt Nickisch and Susan Fournier, Allen Questrom Professor and Dean of Questrom School of Business at Boston University, preview the arc of this podcast and unpack the thorny questions percolating about business and capitalism today. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

Host Curt Nickisch and Susan Fournier, Allen Questrom Professor and Dean of Questrom School of Business at Boston University, preview the arc of this podcast and unpack the thorny questions percolating about business and capitalism today. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Host Curt Nickisch and Susan Fournier, Allen Questrom Professor and Dean of Questrom School of Business at Boston University, preview the arc of this podcast and unpack the thorny questions percolating about business and capitalism today. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Is Business Broken?

A preview of "Is Business Broken?" - Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for Business, Markets & Society at BU Questrom School of Business. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

A preview of "Is Business Broken?" - Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for Business, Markets & Society at BU Questrom School of Business. Learn more about your ad choices. Visit podcastchoices.com/adchoices

A preview of "Is Business Broken?" - Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for&nbsp;Business, Markets &amp; Society at BU Questrom School of Business. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

Trailer: "Is Business Broken?"

Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for&nbsp;Business, Markets & Society at BU Questrom School of Business.

Business

Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for Business, Markets & Society at BU Questrom School of Business.

Conversations about the role of business in society, brought to you by the Ravi K. Mehrotra Institute for&nbsp;Business, Markets &amp; Society at BU Questrom School of Business.

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