Do you feel like the good old-fashioned concept of communication has lost its way? Social media seems to define our popularity. Prompt response time is a rarity, and being direct with your thoughts and feelings is more of a far-reaching concept than a daily practice. From the idea of follow-through, to swiftly answering emails, to trading in gossip for expressing more loving sentiments, Steve Hasenberg and Cali Alpert cover all the bases to good communication in the 21st century.