We need to move beyond design thinking bootcamps and help people to understand design at a deeper level according to Doreen Lorenzo. Doreen stresses the need for teaching critical thinking and creative problem solving in education. And finally we talk about why businesses still aren't putting the right value on empathy.

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EPISODE GUIDE

2:23 - First encounter with Service Design.

5:03 - Have we created a FAD?

11:12 - Why have we decided in education to begin to test children and leaving off problem solving?

20:11 - Why haven’t we put the appropriate amount of value on empathy?

25:38 - Big question: What are the things preventing designers being successful?

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