In this power-packed and very first episode, I bring you valuable expertise from top-notch Customer Success Manager, Erika Villarreal. Join us as we dive deep into the world of CSMing and unlock tactics and skills to ensure unparalleled customer satisfaction & retention.

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In this 3rd episode, I sit down with Valeriya Titlinova, a seasoned Customer Success Manager at SAP. Valeriya is not your typical CSM; she's a maestro in the art of combining creativity with tactical precision when it comes to delighting her customers. Join us as we delve into Valeriya's unique journey, her unconventional strategies, and how she crafts customer experiences that leave a lasting impression.

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In this 2nd episode, we bring to you Cinthia Silva, a seasoned Customer Success Manager at Nasdaq, one of the world's leading stock exchanges. She shares her expertise on how she helps clients thrive in the fast-paced world of finance, offering valuable insights into building and maintaining strong customer relationships. Discover the strategies and tips that can drive success in this dynamic industry.

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🎙️ Welcome to It all depends podcast 🎧

Join experienced CSMs as we go beyond theory to provide actionable insights! Discover collaboration with Sales, daily habits, Inbox/calendar management, overcoming challenges, learning from failures, and more. Get ready to level up your CSM career! Tune in now! 🚀