If you and your team need to change, you'll require a "significant emotional event." Have you put yourselves in a position to "trip over the truth?"

Resources mentioned in this episode:

Andy Stanley's interview with Horst Schulze (Ritz-Carlton)

Why are your people here? ("building a cathedral")  

We would love your questions and comments for future episodes: Email Mike and Mark.

A French aristocrat's 1830s book was supposed to explain what made the United States so unique. 

It also happens to give modern organizations:

a diagnostic checklist for employee engagement (do you have citizens or subjects?)

the three things you must do to increase employee engagement. 

For more on the topic, see Mark's blog post. 

We would love your questions and comments for future episodes: Email Mike and Mark.

We've discussed Mike's Respect-based Performance Coaching method in previous episodes. Here's another insight from Mike's new book--one that can change your life:

 

You can't order excellence. More insights from the book can be found in these previous episodes:

How do you coach?

Three things you need for your coaching to succeed:

Trustworthiness 

Care

Commitment 

We would love your questions and comments for future episodes: Email Mike and Mark.

A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans ... this podcast is for you.

Mike and Mark share three key factors in retaining your workforce. 

We would love your questions and comments for future episodes: Email Mike and Mark.

The name of your organization--even your name--can raise or lower the value of anything connected to it.

 

How do know if it's valuable? And how do you increase that value?  

We would love your questions and comments for future episodes: Email Mike and Mark.

Well, somebody told Mark this story ... Mike swears it wasn't him. ...

 

But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids. (There's a topless woman, but don't let that throw you--we put it here to get attention.)

 

We would love your questions and comments for future episodes: Email Mike and Mark.

When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. 

 

We would love your questions and comments for future episodes: Email Mike and Mark.

Before Simon Sinek's Golden Circle there was the Sir Christopher Wren story. Have you discovered and clarified your team's purpose?

 

If not, you're missing a big factor in employee engagement. To explore your purpose, use our free worksheet. 

 

We would love your questions and comments for future episodes: Email Mike and Mark.

Bonus Episode! Mike and Mark's last two episodes covered seven key coaching questions ... but what does it look like to use them?

Stay tuned for tips on how to make the most of the questions.

 

To go deeper, see "The Coaching Habit" by Michael Bungay Stanier. 

We would love your questions and comments for future episodes: Email Mike and Mark.

Part 2: Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions.

These are simple and worth memorizing. 

To go deeper, see "The Coaching Habit" by Michael Bungay Stanier. 

We would love your questions and comments for future episodes: Email Mike and Mark.