Mike has been noticing a trend ... and after some research, he has realized: We are all doomed. The Customer Experience Death Spiral® has come.

(Unless we break out of it, that is--listen in for some tips.)

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Introducing our new series on memes that are going viral with employees--and have something to say about their engagement and your leadership.

How informed are your workers? If they are not proactive about getting informed ... are you the reason? 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Are you too arrogant to delegate?

"One of our two listeners" had a great follow-up to Mike's story about the managers who weren't interested in winning. And Mike has a follow-up to what happened with that client.  

(FYI, Dow leads an amazing dojo called The Way Karate ... so clearly he gets our "Dow-ist"/Taoist joke.) 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Sales training: It's never too early! Mark shares how his kids prepared for the 4-H Country Ham Project. Roleplaying cold calls helped them earn big money. But there is a bigger agenda at play ... are you making use of it in your training? 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Do you suffer from Mood-Dependent Excellence? Do you know why your back-to-basics meeting won't solve your problems? Do you understand the difference between training and coaching? 

Chris Hunsicker joins Mike again to unpack a chapter of his book, "Unstoppable Culture: A Step-by-Step Guide to Create a Relentless, Results-Driven, High-Performing Team." 

Grab a pen--lots of practical tips in this episode! 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Our friend and mentor, Chris Hunsicker, travels the globe helping clients transform organizational culture and leadership. And he just published a book that captures many of the principles and tools he shares: "Unstoppable Culture: A Step-by-Step Guide to Create a Relentless, Results-Driven, High-Performing Team"

Chris shares how he wrote it--and how you can use the process (structure, tiny habits and more) to accomplish anything. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

The CDK shutdown: A crisis so big it impacted the GDP. Mike and Mark watched a firm not just survive but thrive, thanks to five key behaviors. 

And it turns out there is a plot twist involved. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

We are always online, always stimulated. Apps that attempt authentic experience fail ... but your phone can alert you to gamble on Dave & Buster's games. (You read that correctly.) 

How can your employee experience engage such online, overly stimulated workers? There are four keys. ... 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

"You know, we're just not reaching that guy." -Gary Larson's The Far Side

Mike shares the story of a client who had a huge opportunity to take sales and performance to the next level. He did all the right things ... why weren't his people doing the right things?

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

A classic American novel spells out the philosophy that many have in the workplace. If your workplace struggles with politics, retaliations and victimhood, Mike and Mark have a reset. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.