A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

How can something so basic be so instrumental to employee engagement and retention? 

Hilaire Belloc was a dynamic leader--a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up? 

Safety razors, old coffee-making methods, vinyl records and the Squirrel Nut Zippers have something to say about what kinds of customers and employees you are seeing.

Have you struggled to make a change because you weren't clear on what you actually wanted to accomplish? This easy exercise helps you gain meaningful clarity on what the future should look like. 

Instead of asking direct questions, you make confident, open-ended statements that invite response, insight or clarification.

Guest genius, Dom Genova, returns to explain how a creative entrepreneur survived a stifling culture to launch a successful car dealership that won awards for ethics. 

Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. 

Also check out Dom's podcast and radio show, the No-Nonsense Roundtable. His guests range from YouTube's best rock music interviewer, Rick Beato, to a member of the Rascals, to Garrison Keillor himself, to the man who bought a laptop for Ringo. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Sometimes, it DOES take a genius. Meet our friend, Dom Genova. He is an expert at customer experience, marketing and entrepreneurship. 

Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. And it’s good! 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. 

Fascinating research from Decision Dynamics reveals why some employees seem to lose motivation after a while--and why great employees become mediocre managers. Are you leaking solid talent? 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.