Mike and Mark had a chance to interview the owner-operator of two incredibly successful Chick-fil-A locations. Her insights on customer experience--and employee engagement--inspired us to record this overview. 

Thanks to research, Mike has cracked the code on how to give a memorable present. Tune in to hear how diamond charms for your friend's Crocs may actually be a good idea. 

Have you fallen into the trap of problem-solving instead of asking? It may be counter-intuitive, but if you're the manager ... it's how you grow your team.

Do what now? Well, the disaster in Mark's front yard (yeah, it's a water main) illustrates a workplace truth echoed in the book of Jeremiah. When all you see are actions, how can you judge intent?

It's not what you think! In less than 5 minutes, Mike gives you a powerful question that will give you fresh eyes for your entire operation--and a followup question that will ensure you can take action.

Mark had an Experience with AI. It's a sign that there has never been a better time to connect with your network. Listen for six ideas on how to increase interest in your brand in the Age of AI. 

Observe these two actions in your boss (or yourself!) to identify one of four types of leaders. Only one type is the best. ... (Every good business book needs a foursquare grid--and Kim Scott's "Radical Candor" gives us an incredibly practical one.) 

A general manager made an observation, and maybe you've seen it too. Some employees are rude--or the opposite, fawning. Is it possible that it's just a lack of self-worth?

Almost 7 minutes of straight fire! (We're pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design.