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Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.... more
FAQs about It doesn’t take a genius.:How many episodes does It doesn’t take a genius. have?The podcast currently has 301 episodes available.
November 25, 2025The water main leak in us allDo what now? Well, the disaster in Mark's front yard (yeah, it's a water main) illustrates a workplace truth echoed in the book of Jeremiah. When all you see are actions, how can you judge intent? Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. ...more10minPlay
November 18, 2025Bringing in a new manager to replace you ...It's not what you think! In less than 5 minutes, Mike gives you a powerful question that will give you fresh eyes for your entire operation--and a followup question that will ensure you can take action. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. ...more5minPlay
November 11, 2025AI, spam and how you can leverage your advocatesMark had an Experience with AI. It's a sign that there has never been a better time to connect with your network. Listen for six ideas on how to increase interest in your brand in the Age of AI. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. ...more25minPlay
November 04, 2025Your bosses' feedback shows they are 1 of 4 typesObserve these two actions in your boss (or yourself!) to identify one of four types of leaders. Only one type is the best. ... (Every good business book needs a foursquare grid--and Kim Scott's "Radical Candor" gives us an incredibly practical one.) Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark. ...more31minPlay
October 28, 2025Four Ways to Get Above the LineHow do you maintain enthusiasm and motivation, particularly during challenging times like the transition into fall and the holidays? Use Marcus Aurelius' practice that has influenced millions ... and these three other great ideas. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more11minPlay
October 21, 2025Are your people rude ... or insecure?A general manager made an observation, and maybe you've seen it too. Some employees are rude--or the opposite, fawning. Is it possible that it's just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue--and what a manager can do about it. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more18minPlay
October 14, 2025Signs are a Band-Aid on poor designAlmost 7 minutes of straight fire! (We're pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more7minPlay
October 07, 2025Your business is an art, not a sportDo you want an engaged team that innovates and collaborates its way to long-term success? Mark's incredibly successful client has a concept for you: Think art, not sport. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more47minPlay
September 30, 2025The litmus test for effective trainingMike's litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed.Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more8minPlay
September 23, 2025Customer experiences that earn loyalty and cost $20 or lessEvery one of these true stories from our clients cost $20 or less. And all of them generated positive reviews, perfect surveys, repeat business and referrals. Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark....more21minPlay
FAQs about It doesn’t take a genius.:How many episodes does It doesn’t take a genius. have?The podcast currently has 301 episodes available.