What does your brand promise? If you dilute how you live up to that promise or drift from it, your customers will know it long before there are any Cracker Barrel-style news items. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

"You can choose your attitude!" ... But how? Mike dives in to the simple link between action and emotion. Do you ask yourself the question?

Did you see it coming? You should have ... now, how about your organization's brand? Or your personal brand? 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Mark shares the one sentence a sushi restaurant said to him that made him a customer for life (if he wasn't one already). Are you equipped to speak the same way? Whether you have a CRM or not, listen in to hear how to implement a culture that personalizes to customers and builds loyalty.  

Mike discusses the importance of time management and the "4D, One Touch Rule" to maximize efficiency and reduce stress. The rule involves deleting items that are not relevant, delegating tasks to others, doing tasks that can be completed quickly, and deferring tasks that require more time. 

Can you implement it and save time? 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

Compassion > Empathy. Customers become more loyal--and employees don't burn out! 

A chilling question from Mark's friend prompted this episode. Are you using an assessment such as DISC? It should never be used for evaluation or punishment. Details in this episode. 

A conversation with an award-winning Navy captain led to this episode about the one thing a leader cannot delegate. 

Interested in coaching or training on these topics for you or your team? We'd love to hear from you! Email Mike and Mark.

How can something so basic be so instrumental to employee engagement and retention? 

Hilaire Belloc was a dynamic leader--a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up?