It's a Numbers Game

In this episode, Jane discusses the paradox within the Managed Service Provider (MSP) industry where companies readily outsource IT management but hesitate to outsource recruitment. The conversation delves into the inefficiencies and costs of in-house recruitment, the value of specialized recruiters, and the significance of cultural and technical fit in hiring. The challenges of the recruitment industry, perceptions of integrity, and effective strategies for MSPs to select and collaborate with recruiters are also highlighted. Jane shares insights from her extensive experience and provides thoughtful perspectives on future trends in recruitment and workforce management.

00:00 Introduction and Episode Title Reveal

00:09 The Irony of MSPs and Recruitment

01:44 Breaking Down Recruitment Costs

02:47 The Recruitment Process: Steps and Challenges

05:43 The Role of Recruiters and Industry Perception

08:41 Ethics and Integrity in Recruitment

17:29 Finding the Right Fit: Behavioural and Technical Skills

19:52 Long-term Planning and Recruitment Strategies

22:25 Counter Offers and Salary Negotiations

25:23 In-house Recruitment vs. External Recruiters

27:11 Future of Recruitment in a Global Workforce

29:44 Conclusion and Shameless Plug

Connect with Jane Matthews on LinkedIn by clicking here – https://www.linkedin.com/in/janematthewsitrecruiter/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

In this podcast episode, Robin from Canalys joins the show to discuss the MSP sector. Robin provides an overview of Canalys, an independent research firm focused on the channel, and explains their role in gathering and analysing data to present trends and insights. The conversation delves into the classification and growth of MSPs globally and in the UK, the different models MSPs use, and the financial metrics crucial for MSP success. Robin also shares valuable advice for MSPs on customer selection, optimizing service offerings, and future growth projections, particularly in cybersecurity services.

00:00 Introduction and Welcome

00:39 Overview of Canalys

02:03 Geographic Breakdown of Partners

03:50 Classifying MSPs and Revenue Breakdown

12:12 Kaseya's Impact on the MSP Market

20:41 Trends in the MSP Marketplace

27:33 Future Projections and Growth Areas

33:29 Call to Action and Conclusion

Connect with Robin Ody on LinkedIn by clicking here – https://www.linkedin.com/in/robin-ody-b410a730/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

In this episode, Barney answers listener questions about navigating pension fund performance, risk, and fees. The discussion addresses key differences between workplace and self-managed pensions (SIP), the importance of examining fund fact sheets, and understanding total investment costs, including fees from financial advisors. Barney emphasizes investing time in financial education to make informed decisions and highlights the benefits of low-cost investing. The episode also touches on pension protection, asset allocation, and the impact of compounding over time. Finally, listeners get a realistic look at retirement strategies and the significance of planning ahead.

00:00 Introduction and Agenda Overview

00:18 Understanding Pension Fund Performance and Risk

01:18 Workplace vs. Self-Managed Pensions

03:18 Importance of Fund Fact Sheets

04:25 Customer Service and Getting Help

07:42 The Impact of Fees on Pension Growth

13:48 Starting a Pension at 50: How Much to Invest

22:32 Pension Protection vs. Bank Deposits

29:56 The Power of Compounding and Asset Allocation

33:37 Conclusion and Final Thoughts

Connect with Barney Whiter on LinkedIn by clicking here – https://www.linkedin.com/in/barney-whiter-5474731/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

In this episode, Daniel and Paul discuss important facets of the modern security landscape with a special focus on Managed Service Providers (MSPs). They explore how enterprise-level security services migrate to MSPs due to increasing adversarial threats. Paul, with over 20 years in the industry, delves into the evolution from antivirus to Endpoint Detection Response (EDR) and Managed Detection Response (MDR), emphasising their operation and costs. They further discuss the pressing importance of securing SaaS applications like Microsoft 365, driven by the shift to cloud computing during COVID. The episode highlights the continuous battle between good and evil in cybersecurity and the importance of MSPs adapting their services to these evolving threats. Paul also provides insights into the rapid development and market introduction of new security solutions, underscoring the need for continuous education and strategic adoption of new tools by MSPs.

00:00 Welcome and Introduction

00:03 Understanding the Security Landscape

00:35 Evolution of Security Services for MSPs

02:10 Explaining EDR and MDR

03:45 Challenges and Costs for MSPs

05:01 The Shift to Cloud Security

06:18 SOC and NOC: Roles and Responsibilities

14:43 Impact of COVID on Security

17:29 Developing Security Solutions at Pace

22:00 Commercial Strategies for MSPs

28:52 Conclusion and Final Thoughts

Connect with Paul Barnes on LinkedIn by clicking here –

https://www.linkedin.com/in/paulwbarnes/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

Why You Should Listen:

Understanding BCDR Layers: Learn the critical differences between backup, disaster recovery, and business continuity to enhance your MSP strategy.

Practical DR Planning: Discover a four-step process to create a comprehensive disaster recovery plan, including real-world applications and essential team roles.

Monetise DR Services: Gain insights on how MSPs can effectively price and sell disaster recovery and business continuity services, turning them into profitable recurring revenue streams.

Connect with Melvyn White on LinkedIn by clicking here – https://www.linkedin.com/in/melvyn-white-7b69614/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

Why Tune In?

• Understand Payment Innovations: Dive into the evolution of payment methods within the MSP sector, with a special focus on overcoming objections to automated payment systems.
• Learn About Seamless Integration: Discover how new platforms like Zomentum are addressing the gaps in payment processing by integrating directly with accounting software, making your financial operations smoother.
• Strategies for Boosting Cash Flow: Gain insights on how MSPs can streamline their payment processes to enhance cash flow and reduce the administrative burden of manual payment collections.

Join us to explore these crucial financial strategies that can transform the way MSPs handle payments, ensuring efficiency and growth in your operations.

Connect with Ben Spector on LinkedIn by clicking here –

https://www.linkedin.com/in/benspector1/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

In this episode you will learn:

• The pitfalls of diving into marketing tactics without a solid strategy.
• How Targeting and niching down can drastically simplify and enhance your marketing efforts.
• How to avoid wasting time and resources on ineffective practices.

Tune in to pick up these valuable insights that can help you navigate the complexities of marketing for MSPs!

Connect with Tim Fitzpatrick on LinkedIn by clicking here – https://www.linkedin.com/in/timpfitzpatrick/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

Why Listen to This Episode?

This episode delves into ConnectWise's "Pitch It" program, spotlighting its role in empowering the next wave of entrepreneurs in the MSP Vendor ecosystem. With insights from the ConnectWise team, listeners will explore the challenges and opportunities in transitioning from MSP to vendor, alongside the community and mentorship benefits within the Pitch It initiative.

Why you should listen:

• Discover how Pitch It nurtures startup vendors, offering financial incentives, mentorship, and a platform for growth.
• Learn the importance of community support and mentorship in transitioning from MSP to vendor and thriving within the ecosystem.
• Gain practical advice on product development, securing investment, and leveraging community resources for success.

Connect with Dan Scott on LinkedIn by clicking here

– https://www.linkedin.com/in/danjpscott/

Connect with Mike Zornow on LinkedIn by clicking here

– https://www.linkedin.com/in/michael-zornow-a79a1323/

Connect with Sean Lardo on LinkedIn by clicking here

– https://www.linkedin.com/in/seanlardo/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

In this episode of "It's a Numbers Game," Daniel and Adam are joined by Kosta Karatamoglou and Caitlin McGregor from Supportwave. They dive into the evolving gig economy and how it's reshaping the MSP landscape.

Here are three reasons why you should tune in:

• Discover how the gig economy is creating flexible work opportunities for both MSPs and IT professionals.
• Learn about the rise of fractional roles and how they provide high-level expertise without full-time commitments.
• Understand the impact of AI and globalization on the future of remote and on-site IT support.

Join us for a fascinating discussion about the future of work in the MSP industry!

Connect with Kosta Karatamoglou on LinkedIn by clicking here

– https://www.linkedin.com/in/kosta-karatamoglou-2b33275b/

Connect with Caitlin McGregor on LinkedIn by clicking here

– https://www.linkedin.com/in/caitlin-m-b9b224149/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode, you'll learn:

• How AI and automation can boost efficiency and profitability in your MSP.
• Practical examples of AI applications, from sentiment analysis to multilingual support.
• The benefits of leveraging your PSA data to improve ticket resolution and onboarding processes.

Connect with Mark Pennington on LinkedIn by clicking here – https://www.linkedin.com/in/mrpennington/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.