In this episode, we explore the importance of civility in the workplace with Helen Silver-MacMahon, a registered veterinary nurse pursuing a PhD in non-technical skills for veterinary nurses. Helen shares insights on managing stress, the power of empathy, and effective communication, including how to handle incivility. She discusses her journey from veterinary nursing to her current research and offers practical advice for thriving in the veterinary profession. The episode also includes a segment on the philosophy of thriving and the importance of love and belonging in professional settings.