In this CE-approved release of Articles On-The-Go, Hank Balch considers a powerful leadership tool and what prevents leaders from using it:  -- "It is understandably hard for some of us to admit when we do not know how to fix something ourselves, especially if we are department managers or directors with departments full of technicians looking to us for direction on a daily basis. Admitting we don’t have all the answers shows weakness, and if you are not filled to the brim with self-confidence, this tinge of weakness can be all it takes to keep us from ever picking up the phone in the first place."

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