IVETSOHARD, The not-so-serious podcast for seriously busy veterinary teams

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Dr. Mary Gardner about providing end-of-life resources to your clients. 

Listen in to hear all of the tips and download the PDF to get the links mentioned in the episode!

More About Dr. Mary Gardner

There is nothing better to Dr. Gardner than a dog with a grey muzzle or skinny old cat! Her professional goal is to increase awareness and medical care for the geriatric veterinary patient and to help make the final life stage to be as peaceful as possible, surrounded with dignity and support for all involved. A University of Florida graduate, she discovered her niche in end of life care and is the co-founder and CIO of Lap of Love which has over 230 veterinarians around the country dedicated to veterinary hospice and euthanasia in the home. Dr. Gardner and Lap of Love have been featured in Entrepreneur Magazine, The New York Times, the Associated Press, The Doctors and numerous professional veterinary publications. She also won VMX Small Animal Speaker of the year in 2020!

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat about taking inventory of your technology and making a plan to streamline!

When is the last time you took a look at all of the different platforms, apps, software, etc. that you are using to see if anything is overlapping or perhaps you are not using something anymore? Listen in for some tips on streamlining your technology!

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Learn More About Dr. Stacee and Dr. Caitlin:

https://ivetsohard.com/about/

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Chelsie Roberge on how to introduce new ideas to your team.

Listen in to hear all of the tips!

More About Chelsie Roberge, Certified Veterinary Practice Manager

Chelsie Roberge is a proud graduate from University of Idaho, devoted Practice Manager for Prairie Animal Hospital and is passionate for veterinary medicine. 

Before managing her 10 doctor practice, Chelsie worked as a technician for many years in small animal, mixed animal and research. Managing has brought about a new passion for communication and connections into an already very rewarding career field. Along with her family, hobby farm and career, she looks forward to a life and career well lived. 

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Episode Website- click if you want to see the buffalo picture referenced in the episode!

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Hereto subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat about technology hacks for team meetings!

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Learn More About Dr. Stacee and Dr. Caitlin:

https://ivetsohard.com/about/

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Linda Pflughaupt about how her and her team utilize digital forms to increase efficiency but also make the experience more convenient for their clients.

Listen in to hear all of the tips!

 
More About Linda Pflughaupt, Certified Veterinary Practice Manager

Linda is from Houston and has been in the veterinary field since 1993. She joined  Bissonnet Southampton Veterinary Clinic in January 2000. She is part of Lakefield Veterinary Group and currently oversees two locations. Linda graduated from Texas Woman's University with the degree of Bachelor of Business Administration with a major in Human Resources Management. She is a member of Veterinary Hospital Managers Association and received her Certified Veterinary Practice Manager certification in October 2005. 

When she is not working, she enjoys spending time with her husband, visiting her son and grand-dog in Fort Worth, playing with Hank and Tater Tot, her two Golden Retrievers, and cat, Kitty Smalls. 

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Brenda Tassava about some great tips to keep your practice nimble. Including how to implement new protocols and improving internal communication.

Listen in to hear all of the tips!

More About Brenda Tassava CVPM, CVJ, MVLCE:

Brenda Tassava Medina is an artist and management consultant, so she’s always looking at things from a unique and creative perspective. She brings more than 20 years of practical veterinary business experience to her practice consults. Based in New Orleans, Brenda and her team work with veterinary practices across the country.

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Hereto subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat about creating a policy and workflow for firing bad clients

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Learn More About Dr. Stacee and Dr. Caitlin:

https://ivetsohard.com/about/

 Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Lori Anthony about how she is using a remote receptionist (aka digital coordinator) in her practice.

Listen in to learn how you can implement this position in your practice too!

More About Lori Anthony:

Lori works for Family Pet Health Center in Mattawan, MI and has been there for 5 1/2 years.  She started as the business manager/IT person and recently took on the task of practice manager. 

She is married with 2 children and has 8 grandkids and one fur baby (Greta) a German Shorthair Pointer (who Lori loves to the moon and back). 

Lori loves to camp, fish and craft and everyone in her office calls her a techno-geek.  They swear she carries around a magic wand that fixes everything in the office! 

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Bash Halow about how to make a conscious effort to be a better version of yourself.

Listen in to get some practical tips that you can implement today!

More About Bash Halow, CVPM, LVT:

Bash is a graduate of the College of William and Mary, a certified veterinary practice manager and a licensed veterinary technician.  As a veterinary business advisor and a veteran practice manager with more than 19 years of experience, Mr. Halow has helped dozens of veterinary hospitals understand how to build stronger teams and responsibly and ethically grow their businesses.  He is a frequent contributor to Veterinary Economics and DVM 360 and is a member of the editorial advisory board for the Fetch360 veterinary conferences. He has been an invited speaker at all the major U.S. veterinary conferences including AVMA, AAHA, NAVC, Western, Midwest, CVC, IVECCS; state associations, and international conferences like APVC, OVMA, and the Alberta Veterinary Medical Association. He is a regular speaker at the annual veterinary management conference in Wales and addressed the Veterinary Management Association at the House of Lords, London, in June 2018.  He is a member of the American Animal Hospital Association, the PVMA, founder and member of the New Jersey Veterinary Hospital Management Association, founder of the Big Apple Veterinary Management Association in New York City, and proud member of the Veterinary Hospital Managers Association.  Mr. Halow was the 2013 recipient of the Pennsylvania Veterinary Medical Association’s President’s Award for management education in the state of Pennsylvania.  He resides in New York City.

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.

In This Episode:

Dr. Stacee and Dr. Caitlin chat about using the communication platform Slack. They give their tips on how to utilize Slack in your practice and introduce to your team.

Additional Resource Mentioned In Episode:  https://www.thesocialdvm.com/blog/is-your-practice-ready-to-slack

Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

Learn More About Dr. Stacee and Dr. Caitlin:
https://ivetsohard.com/about/

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

About our sponsor

Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. 

Visit the Vet2Pet website to learn more. 

Subscribe to Bits & Bytes, Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader.

Sign up for a demo to find out how Vet2Pet can help your practice.