IVETSOHARD, The not-so-serious podcast for seriously busy veterinary teams

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Dr. Crista Wallis about how using video in different ways, can improve efficiency, increase your client experience and really up your game when it comes to client education.

Signup for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

More About Dr. Crista Wallis:

Dr. Wallis holds a Bachelor of Science Degree from Baker University which led her to complete her DVM degree from Kansas State University College of Veterinary Medicine.  While at KSU she was a 4-year Ambassador with the Dean’s Office.  After graduation she worked for several hospitals before co-owning and operating Monticello Animal Hospital in Shawnee, KS since June 2002. Dr. Wallis started her journey in telemedicine and virtual care four years ago while attending the VMX Innovative tract in Florida.  The seed of virtual care was planted, and the idea grew into a passion! How can veterinarians use virtual care to improve client communication, make veterinarians more accessible to their clients, grow the business, and improve the work/life balance?  After a year of research in the field of virtual care and human telemedicine, Dr. Wallis started testing the waters with her own clients, using multiple platforms, to help her answer these questions and define roles within the hospital staff and implementation protocols for all types of practitioners. 

Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Bobby Bohren from Gravity Payments about what to think about when it comes to your credit card processor. Listen in to learn what you need to know and what questions you should be asking!

Signup for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

More About Bobby Bohren:
Bobby is a 13-year veteran of the payment processing industry. For the majority of those years, he’s specialized in creating partnership opportunities and building relationships within the veterinary community. He’s the reason leading vet associations and veterinary software companies trust Gravity to help their clients and members accept credit card payments. 

Episode Transcripts
Episode Website

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review.

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

In This Episode:
Dr. Stacee and Dr. Caitlin chat with Eric Garcia about how re-thinking your client touch points can help increase retention. 

Listen in to learn how to leverage your client communications to educate and drive your clients back into the practice. 

Signup for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form.

More About Eric Garcia:
When it comes to helping veterinary practices streamline their technology and attract and retain clients, Eric Garcia has a proven track record of educating the industry and producing results. Eric is an internationally recognized IT and Digital Strategist working exclusively with veterinary practices. In addition to a long list of satisfied clients, Garcia’s work has been recognized throughout the industry. Eric was voted VMX Speaker of the Year by conference attendees. He speaks regularly at conferences all throughout the world.

Episode Website
Episode Transcripts

Subscribe & Review On Apple Podcasts:

Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work.

To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review. 

Click Here to subscribe and review #IVETSOHARD on Apple Podcasts!

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Dr. Cyndie Courtney about technology 'hacks' and workflows for saving time, helping with client communication goals, overcoming burnout and interpersonal conflict in the veterinary space.

Listen in to learn how implementing tools and technology to help you develop workflows will help your team, your clients and ...help you not to be  a jerk ;)


More About Dr. Cyndie:
Dr. Cyndie Courtney is a practicing small animal veterinarian outside of Kansas City. She is also a recovering toxic team member who speaks and writes nationally on how to reduce the harmful effects of interpersonal conflict. She was a 2015-2016 AVMA future leader and was named the World Small Animal Veterinary Associations 2019 Next Generation Award Winner.


Episode Website
Episode Transcripts

In This Episode:

Dr. Stacee and Dr. Caitlin chat with Danielle Hutchison at Neighbourhood Pet Clinic in London, Ontario about how they have thought outside of the box when it comes to home delivery and really raised the game...and how you can do it too!

Listen in to learn how Danielle and her team have utilized a home delivery service to provide next level customer service to their patients and clients as well as integrate their values of comfort and convenience throughout their clinic experience!


More About Danielle:
Danielle is the marketing coordinator at Neighbourhood Pet Clinic in London, Ontario. She holds a diploma in Marketing and Advertising Communications and has been with the clinic since her college co-op in 2016, during which she fell in love with the veterinary industry and never looked back!

She views her role as being the bridge between the amazing world of veterinary medicine and the public. Through her work, she is passionate about finding ways to improve the overall experience and perception of veterinary care as a whole.

Danielle lives in Exeter, Ontario with her husband, Kirk, their sassy cat Anya, and her 15-year-old border collie mix, Roxy.

Episode Website
Episode Transcripts

Dr. Stacee and Dr. Caitlin chat about their experiences and takeaways from VMX 2021. 

Listen to the first episode of #IVETSOHARD and hear about your hosts Dr. Stacee Santi and Dr. Caitlin DeWilde and how they got into veterinary medicine and how they discovered their love for technology along the way!

Here’s a sneak peek (at our bloopers… Don’t worry: We eventually get it right.)

#IVETSOHARD: A podcast where we dissect workflows from actual veterinary practices. Because it isn’t just about the technology—it’s about how you use it to make life easier.

Technology and workflows that (really) work: The not-so-serious podcast for seriously busy veterinary teams

With Dr. Stacee Santi and Dr. Caitlin DeWilde

Welcome to #IVETSOHARD. Technology and workflows that (really) work: The not-so-serious podcast for seriously busy veterinary teamsBrought to you by Vet2Pet.

Listen for quick, fun interviews with veterinary professionals who’ve retrieved (and held onto) their sanity, happiness, and success by learning a few new tricks and embracing efficient processes that actually work.
 
I’m Dr. Stacee Santi.

And I’m Dr. Caitlin DeWilde.

And this is #IVETSOHARD.