Residents on Romany Drive are furious that JXN Water shut off their water without warning, exposing a critical gap in emergency communication. One resident, Richard Myers, discovered crews fixing a leak only after his taps went dry — and learned the company lacks tech to send targeted alerts. While JXN acknowledges the frustration and points to their website, hotline, and NextDoor for updates, it’s falling short for seniors and those offline. A 93-year-old relies on neighbors for info, and others admit using water unaware of boil notices. The company says they’re working to improve, leveraging existing customer data like billing addresses — but for now, residents are left scrambling. Meanwhile, other districts use texts and social media for faster alerts, highlighting how outdated systems leave vulnerable communities behind.
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This is an automated, high-level news summary based on public reporting.
Sources:
https://www.wlbt.com/2026/09/17/jxn-waters-lack-message-alerts-boil-notices-repairs-has-residents-worried-about-flagging-poor-water-quality/
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