You’re going to love this week's guest. He is an executive coach who helps leaders at every level from small business to Fortune 500 companies to achieve their goals. He will help you shift your thinking and get you to the truth. He's written two books and I absolutely recommend them both. A hearty Headcases welcome to Jay Williams.

• find him online at jaywilliamsco.com

• Jay started out in the beauty industry working for Bumble and Bumble; first in sales, and later in their business school.

• Jay’s background is in leadership training and that’s where his passion is. He strives to make everything simple, executable, and universally applicable.

• Jay says that feedback doesn’t have to be the F-bomb. It can be neutral: neither good nor bad, but simply actionable information and data.

• For a leader or effective communicator, conflict resolution requires understanding of the intention behind the conflict.

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