The Human Centered Design Podcast (This is HCD) | Service Design & UX

Joe Macleod 'Designing Closure Experiences'

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My guest on Power of Ten this episode is Joe Macleod.

Joe has decades of product development experience across digital, physical and service sectors. Previously Head of Design at the award-winning studio Ustwo. He then spent three years on the Closure Experiences project researching, writing and publishing the book "Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t." He founded andEnd. A business helping companies end their customer relationships.

Show Links


  • Joe Macleod on Twitter

  • Joe's company andEnd.co

  • Joe's book, Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t." 

  • Joe's presentation at UX Australia

  • Power of Ten on This is HCD where you will also find a transcript to this episode

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      • EthnoPod with Jay Hasbrouck

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      • Talking Shop with Andy Polaine and Gerry Scullion

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