John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting.

John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an industry luminary.

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What we discuss in this episode:

Today, we've got a powerhouse episode that delves into the beating heart of fixed operations in the dealership realm. Buckle up as we explore the industry's latest dynamics with none other than the maestro himself, John Fairchild from Fairchild Automotive Solutions, and the dynamic Shon Kingrey from the Kayser Automotive Group.

The Rise of Fixed Absorption:

• Unveiling the significance of fixed absorption and its impact on dealership profitability.
• Shon Kingrey shares insights into the changing dynamics of fixed operations.

Training as a Game-Changer:

• The critical role of ongoing training in enhancing fixed absorption.
• John Fairchild's journey from retail to coaching, emphasizing the need for a rhythmic cadence of accountability.

Modes of Training: Classroom, On-Site, and Video:

• Exploring the pros and cons of on-site training and the value of classroom settings.
• Video supplements as a crucial tool for reinforcing and retaining training lessons.

Warranty Maximization:

• Uncovering the hidden potential in warranty uplift and why dealers often leave money on the table.
• John Fairchild's unique approach to advising dealers on filing for warranty reimbursement.

Technician Retention and Cost Management:

• Addressing the challenge of retaining skilled technicians in a market where they are in high demand.
• Shon Kingrey and John Fairchild stress the importance of proper pricing strategies to sustain profit margins.

Personal Touch and Longevity:

• The impact of peer-to-peer interactions in enhancing training outcomes.
• John Fairchild shares the story of implementing longevity strategies, showcasing the power of shared insights.

Revolutionize your fixed ops game, boost profitability, and reclaim the revenue you didn't know you were missing. Dive into the wisdom shared by John Fairchild and Shon Kingrey in this power-packed episode. Whether you're a seasoned industry veteran or just starting, there's something here for everyone. Don't miss out – tune in and let's transform your fixed ops landscape together!

Listen to the episode featuring John Fairchild & Shon Kingrey for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Fairchild

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement