What is at the root of the customer frustration with SAP's maintenance fee increases? And what does RunSAP and Solution Manager have to do with it? To get at these questions and many more, listen in with Jon Reed and SearchSAP.com Site Editor Demir Barlas as they interview Robert Max, ASUG Evangelist for ASUG, Americas' SAP Users' Group. Formerly the SAP Infrastructure Manager for a Fortune 500 Company, Max has played a leadership role in many ASUG groups, including serving as as the Chair of the ASUG Solution Manager Community. During this podcast, Robert explains how SAP customers can achieve a greater value from SAP support by maximizing the use of Solution Manager, RunSAP, and end-to-end process optimization. He also talks about the skills needed by project teams (and individual consultants) if they want to take advantage of these emerging post-go-live opportunities.