Josh Bolten was White House Chief of Staff from 2006-2009, having served as Deputy Chief of Staff (2001-2003) and Director of the Office of Management and Budget (2003-2006). In this Conversation, Bolten reflects on his tenure in the George W. Bush administration, particularly his experiences in the White House on September 11, 2001 and responding to the financial crisis of 2008. Bolten and Kristol also discuss the role of chief of staff in the modern presidency more generally and the challenges of creating processes that lead to effective decision making. The Conversation offers a fascinating insider's account of one of the most important and least understood positions in contemporary politics.