Join Michael Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat. In this episode, Michael sits down with Michael Alexander, sharing insights into his decade-long experience with ITSM solutions and his transformative journey with ServiceNow. They delve into the platform's impact on organizations, the joy of maturing with ServiceNow, and the unique perspective of "What would GlideFast do?" coined during a critical moment. Tune in for valuable advice for newcomers and a glimpse into the ever-evolving world of ServiceNow.