London’s Ambulance Service is the busiest in the world, receiving around seven thousand 999 calls a day.

Jules Lockett shares stories from her 21 years at the heart of the Emergency Operations Centre - as a call-handler, trainer & now EOC General Manager – and reveals her pride in wearing the NHS/Ambulance uniform.

As a member of the LGBTQ+ community, Jules talks about 50 years of Pride and how London Ambulance Service supports LGBT, ensuring staff can be themselves and feel supported. Jules is Co-Chair of the LAS LGBT Network.