Are your work emails too polite? Do you use unnecessary punctuation and emojis? Career experts have told the BBC that using multiple exclamation marks can seem fake or could impact credibility.

The BBC’s Culture reporter Yasmin Rufo has been looking at how the emails you write might be making you come across as less competent and less professional.

Plus we’re joined by William Lee Adams who describes what it’s like communicating with people from all over the world at the BBC World Service and considering the email or message culture of different countries.

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