Have you ever had the experience where you invite a salesperson to your office or home to discuss a product or service. As the conversation progresses you get the sense that you’re not being heard and all that is happening is the salesperson is just trying to sell you what’s important to them. Deliver me from this insanity!

Asking questions, listening skills, discovering what’s important to your prospect is what gives you the edge you need in a competitive market place.

Tonality in your voice is so important when communicating with prospects.

Help your customers and/or prospects make the sales decision to purchase what your selling. How you ask. Ask a question using this phrase, you may want to consider…

How you word a question or a statement can make a huge difference when trying to put people at ease.

Reaching out to prospects and customers is how you build a business. Be creative and develop business relationships that help you and your customers.

There are many ways and places you can help others and bright up their lives. Nothing will make you feel greater than a smile and thank you that comes from the heart of someone who appreciates your act of kindness!

When good and bad things happen do your best to find common ground with those to whom you may not agree with. Compromise where possible and try your best to find a peaceful settlement.

Things will come up in life. There are times you will feel overwhelmed or discouraged and you may even feel angry. The solution…take a deep breath, have a cup of tea or coffee and think through the problem and the solution will reveal itself. Try this next time you become overwhelmed.

You can do a lot with lemons, but can you turn lemons into lemonade?