Link to the blog post

If you’re a CI leader, you’ve likely experienced the paradox: you’re driving improvements across the organization, but your executive team still sees your program as “supporting work” and not strategic work.

You may hear positive feedback, even encouragement. But behind closed doors, your program is being measured against a different standard.

The good news? The C-suite isn’t intentionally withholding their expectations. They’re just operating with a set of priorities that live in another language. And until your improvement program speaks it, you’ll struggle to get traction, attention, or budget.

Here’s what your C-suite actually wants from your improvement work, even if they haven’t explicitly said it, and how you can deliver on those expectations in a way that secures long-term executive support...

A webinar presented by Scott Gauvin, CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap

Video, slides, and more

Learning objectives:

• Identify the hidden barriers that prevent Lean from gaining traction—and discover practical strategies to overcome them
• Learn the nine behaviors leaders and employees can adopt to build a culture of continuous improvement
• Gain strategic insights into driving cultural change across teams and entire organizations

Scott Gauvin is the CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation—not just in process, but in mindset.

A contributing author to Leading With Compassion: Cultivating Connection from the Inside Out, Scott believes real change happens when organizations bridge the gap between culture and strategy. Right now, he’s focused on helping organizations unlock performance by systematically cultivating the behaviors that make it possible.

In this special episode, I'm joined by Bill Canady, CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. Bill has spent over 30 years leading companies to profitable growth, building what he calls the “Profitable Growth Operating System.” He’s also the author of The 80/20 CEO, with a second book, From Panic to Profit, on the way soon.

We recorded this live as part of the KaiNexus Continuous Improvement webinar series. Bill shares hard-earned lessons on strategy, execution, and what it really takes to align a company around a few critical priorities.

We talk about:

• How to apply the 80/20 principle as a business operating system

• Why many improvement efforts fail from lack of strategic alignment

• The CEO’s role in creating a culture of continuous improvement

• Lean as a condition of employment—and what that actually means

• Daily management, small wins, and sustaining momentum

• Using Lean outside the factory—in sales, engineering, and the office

• The future of improvement, from AI tools to leadership mindset shifts

• What CI leaders should understand about a CEO’s perspective

Bill also discusses how he balances empathy and execution, shares thoughts on transforming healthcare through Lean, and offers advice for CI professionals who want to move into broader operational leadership roles.

Links:

• Bill’s books: https://www.amazon.com/stores/Bill-Canady/

• KaiNexus Webinars: https://www.kainexus.com/webinars

Thanks again to Bill for sharing his time, his insights, and his candor.

Watch the recording

Presented by
Lindsey Booty, RN, BS, CNOR, is the Supervisor of Performance Improvement
Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and Chief Quality Officer
LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is Sr. Director of Performance Improvement
from  Our Lady of the Lake Regional Medical Center

In many hospitals, the process of recording, prioritizing, and addressing safety concerns raised by employees during patient safety rounds is often manual, fragmented, and lacks standardization. To overcome these challenges, Our Lady of the Lake Medical Center implemented KaiNexus to streamline the documentation, tracking, and resolution of safety concerns raised during patient safety rounds, while ensuring that risks are prioritized and addressed in alignment with the SAFER Matrix.

In this webinar, you'll learn how Our Lady of the Lake Regional Medical Center leveraged KaiNexus to reinforce a culture where safety is everyone's responsibility. By providing a transparent and efficient system for raising and addressing concerns, team members are empowered to speak up, knowing their input will be heard and acted upon.

In this special preview episode, Mark Graban is joined by Lindsey Booty, Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana.

Register for the webinar

Lindsey shares how their team has built a culture of high reliability and accountability by combining weekly patient safety rounding with the powerful capabilities of KaiNexus—including weighted scoring and the SAFER Matrix.

You’ll learn how they:

• Close the loop on safety concerns raised by frontline staff

• Engage leadership in weekly visibility and action

• Use technology to drive transparency and accountability

• Align improvement methodology, leadership behaviors, and digital tools

This story is rooted in healthcare but packed with lessons for any industry focused on continuous improvement, safety, and culture change.

🎙️ Want to hear more? Join us for the full webinar on April 15 at 1:00 pm ET:
👉 Register here

📺 Can’t attend live? Register anyway and get access to the recording afterward.

#PatientSafety #ContinuousImprovement #KaiNexus #LeanHealthcare #ZeroHarm #AccountabilityCulture #LeadershipDevelopment #ImprovementCulture #LeanLeadership #HighReliability

Read the blog post

In this episode, we explore how continuous improvement serves as a key pillar within a broader operational excellence strategy in healthcare. While many organizations strive to enhance quality and efficiency, real progress happens when continuous improvement is not treated as an isolated initiative but as an embedded practice within a structured system. Operational excellence provides the strategy, alignment, and leadership framework necessary to sustain and scale improvement efforts across an organization.

A critical factor in achieving operational excellence is leadership commitment. Senior leaders must do more than support improvement initiatives—they must integrate them into the organization’s strategic direction. This requires a shift from traditional command-and-control leadership to a coaching and mentoring approach, where leaders ask the right questions, remove obstacles, and create an environment where continuous improvement becomes a daily habit rather than a series of isolated projects.

For continuous improvement efforts to be sustainable, organizations need a well-defined management system. Operational excellence replaces traditional project-based thinking with a structured approach that ensures improvement initiatives are aligned with long-term goals, also known as the organization's "True North." Without this alignment, improvement efforts risk becoming fragmented and disconnected from the larger mission of delivering safe, high-quality, and reliable care.

Cultural transformation is another essential element of this journey. Operational excellence recognizes that meaningful change takes time, requiring organizations to "slow down to speed up." Rather than rushing through process changes, healthcare leaders must foster a culture where thoughtful planning and execution lead to lasting improvements. A common vocabulary around improvement efforts also helps ensure clarity, engagement, and a shared understanding among staff, reinforcing the connection between individual contributions and the organization's broader objectives.

Prioritization is key to avoiding burnout and ensuring improvement efforts are impactful. Without clear priorities, organizations may scatter their resources across too many initiatives, leading to frustration and a lack of meaningful progress. Operational excellence encourages a focused approach, typically emphasizing three to four high-impact priorities that align with strategic goals and drive breakthrough improvements.

Technology also plays a vital role in continuous improvement. Modern improvement platforms help teams collaborate, share data, and measure the health of their improvement culture. Real-time reporting and analytics enable organizations to identify challenges faster and address root causes more effectively, ensuring that improvement efforts lead to measurable and sustainable results.

Ultimately, continuous improvement is most effective when embedded within an operational excellence framework. This integration helps healthcare organizations channel the passion of their workforce into practical, long-term solutions that enhance quality, lower costs, and improve patient outcomes. By fostering a culture where continuous progress is part of daily operations, organizations can achieve sustainable success and drive meaningful change for years to come.

Join Mark Graban and Greg Jacobson, CEO & Co-Founder of KaiNexus, as they explore the intersection of continuous improvement, checklist best practices, and the power of habit science. In this engaging episode of the KaiNexus Continuous Improvement Podcast, the duo discusses:Checklist Strategies: How simple cues and error-proofing techniques keep processes on track—whether in a live webinar, office, or remote setting.Habit Science in Action: Practical insights from influential books like Atomic Habits, Tiny Habits, and The Power of Habit that explain how structured routines lead to greater reliability and success.Lean Transformation & Technology: Reflections on the Lean Transformation Summit, the role of technology in driving lean initiatives, and how integrating these concepts can boost both quality and efficiency.Real-World Applications: Anecdotes and lessons learned from diverse industries, emphasizing how a well-designed checklist and a culture that respects continuous improvement can transform both business and personal practices.KaiNexus Innovations: A look at how KaiNexus is breaking records with its upcoming KaiNexus conference and its ongoing commitment to empowering organizations through efficient improvement strategies.Whether you're a lean expert or just beginning your journey in continuous improvement, this conversation offers actionable strategies and thought-provoking ideas to enhance your processes.

Join Mark Graban on the KaiNexus Continuous Improvement podcast as he sits down with Jeff Roussel, KaiNexus’ Chief Revenue Officer, to explore the evolving role of sales, marketing, and leadership in driving continuous improvement and operational excellence within organizations.

In This Episode, You’ll Learn:

• Career Evolution & Leadership: Jeff reflects on his 11-year journey at KaiNexus—from a focus on sales to embracing a broader role that includes marketing, customer experience, and internal culture.
• The Importance of Commitment: A discussion on how leadership behaviors, particularly a sustained commitment to operational excellence, are critical to long-term success.
• Building a Business Case for Continuous Improvement: Insights into aligning improvement efforts with strategic business goals, showcasing how measurable outcomes support growth and innovation.
• Cultivating a Culture of Improvement: Real-world examples of embedding continuous improvement into job roles and driving organizational change, including the impact on employee engagement and operational results.

Key Takeaways:

• Continuous improvement is not just about activity—it’s about achieving tangible business outcomes.
• Leadership commitment and accountability play a crucial role in overcoming obstacles and maintaining momentum in improvement initiatives.
• Integrating sales, marketing, and customer experience under one cohesive strategy can create a lasting impact on both internal culture and external performance.

Why Listen?
Whether you’re a champion of operational excellence or a business leader aiming to align improvement efforts with strategic goals, this conversation offers actionable insights and thoughtful reflections to help you build a more resilient and agile organization.

Connect with KaiNexus:
Explore the KaiNexus platform and learn how it can enhance your organization’s continuous improvement journey.

Watch the recording

Presented by Shawna Forst, Performance Excellence, Quality & Risk Coordinator at MercyOne Newton Medical Center

What do physical education teachers and performance excellence professionals have in common? More than you think! This session will feature one former P.E. Teacher's perspective on the similarities between coaching kids and leading quality and improvement efforts in the workplace while also sharing how to leverage KaiNexus to support and encourage those endeavors.

In this webinar, you'll learn:

• To explore the basic fundamentals of being an effective coach, regardless of field.
• To identify how KaiNexus can be leveraged in being an effective coach.
• To understand how Lean methodology, leveraging KaiNexus, can help eliminate waste, build teamwork, reduce conflicts, reduce or eliminate defects, create IDEAL processes, services, and products as well as improve client satisfaction.

Shawna is the Performance Excellence Quality & Risk Coordinator and Lean Healthcare Coach at MercyOne Newton Medical Center. Shawna has been a Lean Healthcare facilitator since January 2007 and has two years of experience as a technician in a cardiac unit. Since then, she has had various roles in Healthcare Quality and Safety. Shawna graduated from Simpson College in 2002 with a Bachelor of Arts in Physical Education and a Coaching Endorsement. In 2010, she became a Certified Professional in Healthcare Quality (CPHQ) and received her LEAN Green Belt certification in 2014. She also received her Masters in Business Administration from Western Governors
University in 2018.

About the Presenter:Shawna Forst

Register to view the webinar (live or the recording)Welcome to another engaging episode of the KaiNexus Continuous Improvement Podcast, hosted by Mark Graban. In this session, we present a sneak peek into our upcoming webinar featuring Shawna Forst, a former Physical Education teacher turned Process Excellence professional. The webinar, scheduled for March 5th at 1:00 PM Eastern, will explore the fascinating parallels between PE teaching and process improvement in professional settings.Key HighlightsCareer Journey: Gain insights into Shawna's unique career path from physical education to healthcare process improvement.Coaching & Communication: Learn about the importance of adapting coaching and communication styles to different individuals, drawing from Shawna's experiences with sports and behavior disorder children.Lean Methodology: Discover how lean methodologies can be applied to reduce waste and enhance efficiency in various professional environments.Join us for this insightful discussion that promises to offer valuable leadership tips and process excellence strategies, applicable across diverse industries beyond healthcare.Don’t miss out on this valuable opportunity to learn how coaching strategies from the field of physical education can inspire and influence process excellence in the workplace. Register now and be part of the conversation!Prepare to be inspired by Shawna’s journey and the skills that transcend industry boundaries. See you there!