Keep Leading!®

KL019

Simon T. Bailey

Breakthrough Strategist

Be the Spark

Episode Summary

“Great customer service is no longer about going the extra mile, it’s about going the extra inch!” I discussed this and other great advice for leaders with International Keynote Speaker, Simon T. Bailey. Listen and learn how you can “Be the Spark!”” 

Bio

Simon T. Bailey is a Breakthrough Strategist whose life’s purpose is to teach 1 billion+ people how to be fearless and create their future. He equips companies with the tools necessary to effect cultural transformation resulting in higher employee engagement and platinum customer service experiences.

He has personally worked with more than 1,700 organizations in 46 countries since launching Simon T. Bailey International. Simon has been named one of the top 25 people who will help you reach your business and life goals by SUCCESS magazine, joining a list that includes Brene Brown, Tony Robbins, and Oprah Winfrey. He is the author of ten books including his most recent release, Be the SPARK: Five Platinum Service Principles for Creating Customers for Life. His Building Business Relationships course on Lynda.com on LinkedIn Learning has been viewed by more than 864,000 people worldwide. His Goalcast video, released Father’s Day 2018, has over 70 million views. 

Website

www.simontbailey.com  

How to Be the Best Parent - Goalcast

https://youtu.be/bsCBkFBHMGE

LinkedIn

www.linkedin.com/in/simontbailey

Twitter

https://twitter.com/SimonTBailey

Instagram

https://www.instagram.com/simontbailey/?hl=en

Leadership Quote

“You need to know who you are, and why you are here.” –Al Weiss, Walt Disney World Resort

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https://podcasts.apple.com/us/podcast/keep-leading/id1461490512

Purchase Simon T. Bailey's book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

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KL018

Dr. Laura Sicola

Vocal Impact Expert

Mastering Your Leadership Voice

Episode Summary

Many people experience the frustration that comes from having their words misunderstood or outright ignored. Could this be a symptom they are not making the impact they want to make as a leader? Listen to my interview with Dr. Laura Sicola, a linguist, who explains how leaders can “master their leadership voice” and make a “vocal impact!”

Bio

Dr. Laura Sicola is a leadership communication and influence coach, trainer, speaker and author of Speaking to Influence: Mastering Your Leadership Voice, and is the founder of Vocal Impact Productions in Philadelphia, PA.

Laura has spent over 20 years coaching, lecturing, researching and publishing on topics such as executive presence, leadership communication, vocal empowerment for women in leadership, public speaking and communicating through conflict.

Her TED talk: “Want to sound like a Leader? Start by saying your name right” has over 5.5 million views. She has appeared on Fox Business News, Fast Company Magazine, Forbes.com, Conscious Millionaire podcast, Coaching for Leaders podcast and more. Clients include organizations such as Comcast, IBM, Chubb, Vanguard and GSK.

She earned her PhD in educational linguistics from the University of Pennsylvania where she also taught from 2001-2013.

Website

http://vocalimpactproductions.com

Want to sound like a leader? Start by saying your name right | Laura Sicola | TEDxPenn

https://youtu.be/02EJ1IdC6tE

LinkedIn

https://www.linkedin.com/in/drlaurasicola/

Twitter

https://twitter.com/LauraSicola

Leadership Quote

“You can't just DEmand respect, you have to COMmand it in your presence.”

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512

Purchase Dr. Laura Sicola's book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Laura Paramoure

President at eParamus, Speaker on Training ROI

Measurement Matters

Episode Summary

How effective are you at what you do for a living? How do you know? Are you measuring your effectiveness? In this episode, Dr. Laura Paramoure and I discuss the reason measurement should matter to all of us as leaders. 

Bio

Laura Paramoure, EdD, has more than 25 years of academic and private sector experience in organizational development, performance improvement, and training design and delivery. In addition to completing extensive secondary literature reviews Dr. Paramoure conducted primary research to develop thought leadership on training effectiveness and measurement. Dr. Paramoure is the author of ROI by Design™ (2014); and Perceptions of training and non-training managers of organizational impact measures based on design intent(2001).

Laura completed her Ed.D. at North Carolina State University with major study in Adult Education and a specialization in Organizational Development, a master’s degree in organizational communication from North Carolina State University and a BBA degree in Marketing from Kennesaw State University.

Website

www.eparamus.com

LinkedIn

https://www.linkedin.com/in/laura-paramoure-31019b13/

Twitter

https://twitter.com/eParamusLLC/

Leadership Quote

“You cannot lead if you do not inspire others to follow.”

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512

Purchase Dr. Laura Paramoure's book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

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John J. Perry

2018 MEECO International Thought Leader of Distinction

A Hidden Figure

Episode Summary

Have you seen the movie “Hidden Figures?”  In this episode I interview the 2018 MEECO International Thought Leader of Distinction. I planned the episode to discuss the designation he earned but then the conversation took a different turn.  We had a riveting discussion about John Perry’s role at NASA during the 1960’s and his later work in leadership development where he helps people recall and honor their yesterdays, reveal and understand their today, and believe in and get excited about the promise of their tomorrows.

Bio

John J. Perry, Founder and President, Human Productivity Systems, Inc., is an organization and leadership development consultant. He developed the Job-Person-Environment Assessment™ (JPEA™) as his primary diagnostic tool. The results, which are based on individuals’ key work-related perceptions and preferences, reveal the amount of “energy” they expend during a “typical” day at work. The aggregate JPEA™ results reveal an organization’s “health.”

John has a BS in Mathematics from Florida A&M University and an MBA in Management Decision Systems from University of Southern California. Prior to starting his consulting career in 1982, he was employed for over 22 years by the NASA Dryden Flight Research Center in several disciplines, including aeronautical research engineering, functional and project management, financial management, and management systems consulting.

Website

www.hpsonline.com

Job-Person-Environment Assessment™ (JPEA™)

www.jpea.com

LinkedIn

https://www.linkedin.com/in/john-j-perry-b16a032/

Twitter

https://twitter.com/JohnJPerryJPEA

Facebook

https://www.facebook.com/john.j.perry

Leadership Quote

“The man who has done his level best, and who is conscious that he has done his best, is a success, even though the world may write him down a failure.” B.C. Forbes, Scottish Journalist (1880-1954)

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512

Purchase John Perry's Book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Phil M. Jones

International Business Speaker, Author of Exactly What to Say, Exactly How to Sell and Exactly Where to Start

EXACTLY What to Say

Episode Summary

Have you ever found yourself in a situation where you wish you knew Exactly What to Say? Would it make you a better spouse, parent or leader? In this episode, Phil Jones, the expert with magic words, tells us how we can know “EXACTLY What to Say” so we can change our words and change our world. 

Bio

Phil M. Jones has made it his life’s work to demystify the sales process, reframe what itmeans to “sell,” and help his audiences to learn new skills that empower confidence,overcome fears and instantaneously impact their results.

The author of multiple best-selling books, and the youngest ever winner of the coveted “British Excellence in Sales and Marketing Award”, Phil is one of the most in-demand assets to companies worldwide.

Phil is famous for his inspiring “Magic Words,” and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus.” His vast knowledge and experience can be simplified into just three areas:

1. Acquiring more customers

2. Having them come back more often

3. Helping them spend more when they shop

With the experience of over 2,000 presentations in over 50 countries across fivecontinents, Phil has a busy and active travel schedule. When not on the road, you willfind him at home in New York City or in his peaceful retreat in Buckinghamshire, England.

Website

https://www.philmjones.com

LinkedIn

https://www.linkedin.com/in/philmjones/

Twitter

https://twitter.com/philmjonesuk

Facebook

https://www.facebook.com/philmjonessales/

Instagram

https://www.instagram.com/philmjonesuk/

Leadership Quote

“Read this book once a day for a week, once a week for 2 months, then once a month until it all sticks.”

– Matthew Kimberley

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 

Purchase Phil M. Jones Book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Haben Girma

Disability Rights Lawyer and Speaker

Author of Haben—The Deafblind Woman Who Conquered Harvard Law

Accessibility, Inclusion and Leadership

Episode Summary

Haben Girma is the first Deafblind person to graduate from Harvard Law School. In this episode, we discuss Haben’s coming new book and her advocacy for equal opportunities for people with disabilities and why it matters for leaders.

Bio

The first Deafblind person to graduate from Harvard Law School, Haben Girma advocates for equal opportunities for people with disabilities. President Obama named her a White House Champion of Change. She received the Helen Keller Achievement Award, and a spot on the Forbes 30 Under 30 list. President Bill Clinton, Prime Minister Justin Trudeau, and Chancellor Angela Merkel have all honored Haben. Haben believes disability is an opportunity for innovation. She travels the world teaching the benefits of choosing inclusion. On August 6 she will publish her first book, Haben: The Deafblind Woman Who Conquered Harvard Law.

Website

habengirma.com

LinkedIn

https://www.linkedin.com/in/habengirma/

Twitter

https://twitter.com/HabenGirma

Facebook

facebook.com/habengirma

Instagram

https://www.instagram.com/habengirma

Leadership Quote

"Be the change you want to see in the world."

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 

Purchase Haben Girma's Book on Amazon.com!

Please visit KeepLeadingPodcast.com for a full transcript of this episode.

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Bob Dean

Collaborator, Innovator, Career Mentor

Writing Clearly

In this episode, Bob and I discuss the link between writing clearly and leadership.

Robert (Bob) Dean, CPA, has over 25 years’ experience focused on strategy and innovation in learning and talent development. Bob has served as a Chief Learning Officer and a global learning leader for the past two decades, and now Dean Learning & Talent Advisors LLC serves as a trusted collaboration advisor to clients focused on learning and development, knowledge management, business process innovation and talent management strategy and solutions.  Bob Dean combines his business experience with a passion for designing and delivering “life changing” learning and talent development experiences that drive business and personal impact. During his career, Bob served in various leadership roles for three global professional services firms—EY, Grant Thornton, and Heidrick & Struggles. In 2006, Bob became a “Certified Experience Economy Expert” facilitated by the book’s authors, Joe Pine and Jim Gilmore.  Bob Dean earned a BS in Business Administration from the University of Missouri. He has been an Advisory Board member of the Northern Illinois University Experiential Learning Center for 10 years. He is a member of the AICPA and a Business Learning Institute thought leader/training facilitator.

Website

https://deanpeoples.com

LinkedIn

https://www.linkedin.com/in/rhdean

Twitter

https://twitter.com/EECE2

Leadership Quote

"Change is a journey, not an event."

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Connie Pheiff

CEO, Pheiff Group, Podcast Producer and Host

Lifestyle Entrepreneurs

In this episode we discuss what it means to be a Lifestyle Entrepreneur and why it might be interesting to leaders.

From cleaning houses to filling houses, Connie Pheiff, Philanthropist, Social Venture Entrepreneur, and #BeyondMeToo Activist is the Jewel in the Crown of the Pheiff Group, Inc. With her distinctive voice audiences everywhere know her. She is blessed from her work as a corporate CEO, award-winning speaker, Podcaster, Mentor, Coach and author. She is provocative, edgy, and brings a genuine humor to the platform. 

Connie is best known as the Unstoppable DIVA, Former Corporate Executive tuned Media Industrialist. Since founding the Pheiff Group, Inc. in 2007, she has become a Social Venture Entrepreneur, producer and host of the Connie Pheiff Show; and founder of Talent Concierge, representing the World’s most daring minds.

She has authored five business books, and coming soon is her most powerful book yet, about her Unstoppable life.  She is the former CEO of Girl Scouts of Penn’s Woods Council, Recipient of the Community Leadership Award (2016); and most recently received the Inspirational Woman in Media Award (2019); Insights Success Magazine calls her “a symbol of Exemplary Entrepreneurship.” Connie always shares a bit of herself; a life of spectacularly epic fails. Through it all, her success hasn’t come in spite of her failures, but because of them.

Website

www.conniespeaks.com

Talent Concierge

www.talentconcierge.co

LinkedIn

https://www.linkedin.com/in/conniepheiff/

Twitter

https://twitter.com/conniepheiff

Facebook

https://www.facebook.com/connie.pheiff

Instagram

https://www.instagram.com/conniepheiffshow/

Leadership Quote

“If your actions inspire others to dream more, learn more, do more, and become more; you are a leader.”

–John Quincy Adams

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Dave Sanderson

Inspirational Survivor, TEDx Speaker, and Author

Moments Matter

Episode Summary

In this episode, I interview Dave Sanderson the last passenger off “The Miracle on the Hudson” flight on January 15, 2009, Dave Sanderson not only survived the “crash” but also started to realize that the moments that made up his life prepared him for what was about to happen.

Bio

Dave Sanderson was a top sales producer in every company he worked for and on January 15th, 2009 was on a business trip he had made hundreds of times before. Like all of us when we travel, especially on business, things are often routine, and we take things for granted. Then out of the blue something happens that changes what was once routine to a day that changes your life.  When US Airways Flight 1549, or “The Miracle on the Hudson” ditched into the Hudson River on January 15, 2009, Dave Sanderson not only survived the “crash” but also started to realize that the moments that made up his life prepared him for what was about to happen. After the incident, the lessons and strategies that he learned throughout his life were instrumental that day and the days following. He started to realize that one can actually grow from traumatic life experiences and set out on a path to not only share the lessons from that day but practical and implementable strategies anyone can use to not only survive their “personal plane crash” moment but grow and thrive. Sanderson reveals the inner strength it took to make it through the day, and how you can grow from challenges throughout your personal and business life and how resiliency, leadership, and state management can help you not only overcome any obstacle but grow and thrive!   

Website

http://davesandersonspeaks.com

LinkedIn

https://www.linkedin.com/in/hiredavesanderson/

Twitter

https://twitter.com/DaveSanderson2

Facebook

https://www.facebook.com/dave.sanderson.73

Leadership Quote

“Identify your problems, but give your power and energy to solutions.”

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 

Purchase "Moments Matter" on Amazon!

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques, and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn. 

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Adam Toporek

Customer Service Expert, Keynote Speaker, Author, Podcast Host, Trainer and Strategic Advisor

Be Your Customer’s Hero

Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.

Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media.

Website

https://customersthatstick.com

Crack the Customer Code Podcast

http://crackthecustomercode.com

LinkedIn

https://www.linkedin.com/in/adamtoporek

Twitter

https://twitter.com/adamtoporek

Leadership Quote

“You are what you focus on.”

Subscribe, share and review on iTunes!

https://podcasts.apple.com/us/podcast/keep-leading/id1461490512

Purchase "Be Your Customer's Hero" on Amazon!

The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.

Learn more about your ad choices. Visit megaphone.fm/adchoices